Reverence

Reverence is a technology company setting a new standard for home-based healthcare. We partner with innovative provider groups to improve the clinical effectiveness and financial sustainability of care models. We recently raised a $9.5 million seed round and acquired a unique, AI-powered shift management engine as a key building block of our product suite. By pairing our technology with a deeply-felt and humanizing culture that celebrates the heroism of caregivers, we will drive patient outcomes and improve the day-to-day realities of families and home healthcare workers alike. Please see more detail at: ReverenceCare.com

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Jobs at this company:

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🔥 Staffing Coordinator (Full-time Contract, 9 am-5 pm Pacific time Mon-Fri)

Posted 2024-11-07

📍 United States

🧭 Contract

🔍 Health care technology

Effective communication skills with clients, patients, caregivers, and families.
Customer service experience; be friendly, positive, persuasive, and solutions-oriented.
Proactive problem solver capable of managing difficult situations.
Highly organized with attention to detail.
2-3 years of experience in customer service, health care, hospitality, or retail preferred.
Strong ability to navigate multiple technology systems simultaneously.
Previous experience as a home care scheduler is a plus.
Fluency in Spanish is a plus.
Experience in home care, health care, or senior-related industry is a plus.

Interact directly with clients, caregivers, and patients regarding scheduling and staffing.
Coordinate with care coordinators to place home care aides into long-term placements.
Address staffing scenarios, attendance issues, and schedule changes to ensure coverage.
Provide customer service and handle complaints.
Utilize technology for client assignments and case tracking using ZenDesk.
Communicate updates to caregivers and patients.
Handle Patient Health Information (PHI).

Communication SkillsProblem SolvingCustomer serviceOrganizational skills

Posted 2024-11-07

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🔥 Scheduling Operations Weekend Supervisor (Part-Time Contract)

Posted 2024-10-23

📍 New York, NY

🧭 Part-Time

🔍 Health care

Experience supervising a customer service team and monitoring performance trends.
Experience working in a high-volume environment.
Proactive problem solver able to handle difficult situations or customers.
Extensive customer service experience with a friendly and solutions-oriented demeanor.
Highly organized with strong attention to detail.
Ability to navigate multiple technology platforms simultaneously.
Effective communication skills with clients, patients, caregivers, and families.
Previous experience as a health care scheduler is a plus.
5+ years of customer service experience preferred.
Fluency in Spanish is a plus.

Oversee a fast-paced, high-volume ticket queue, flag urgent items, and assign to team members.
Monitor team performance and coach Scheduling Operations Associates to meet quality standards.
Handle client and caregiver escalations, ensuring timely resolutions.
Support caregivers and agencies in filling shifts on short notice.
Utilize software systems like ZenDesk, Wellsky, AxisCare, and Google Workspace for tracking and communication.
Prepare handoff reports for end-of-shift transitions.

LeadershipData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer service

Posted 2024-10-23

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🔥 Staffing Coordinator (Full-time Contract, 10 am-6 pm Eastern time Mon-Fri)

Posted 2024-10-23

📍 United States

🧭 Contract

🔍 Healthcare technology

Effective communication skills with clients, patients, caregivers, and families.
Customer service experience; must be friendly, positive, persuasive, and solutions-oriented.
Proactive problem solver capable of handling difficult situations.
Highly organized with attention to detail and procedural adherence.
2-3 years of experience in customer service, healthcare, hospitality, or retail preferred.
Strong ability to navigate multiple technology systems simultaneously.
Previous experience as a home care scheduler is a plus.
Fluency in Spanish is a plus.
Experience in home care, healthcare, or senior-related industry is a plus.

Interact directly with clients, caregivers, and patients regarding scheduling and staffing.
Work with care coordinators to place home care aides into long-term placements.
Manage staffing scenarios including attendance issues and schedule changes.
Use technology systems to assign clients and track cases.
Communicate updates and changes to caregivers and patients.
Handle Patient Health Information (PHI).

Project CoordinationCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceOrganizational skills

Posted 2024-10-23

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🔥 Full Stack Engineer

Posted 2024-10-23

📍 USA

🧭 Full-Time

💸 110000 - 165000 USD per year

🔍 Healthcare Technology

5+ years of experience in software development.
Solid understanding of software engineering best practices.
Experience in Full Stack development with a heavier front-end focus.
Strong unit test and debugging skills.
Experience with Agile (Scrum, Kanban, etc.) software development.
Experience working with React / React Native / Python.
Prior experience with HIPAA/GDPR/PCI or similar security practices is a plus.
Experience with cloud technologies, preferably AWS.
Ability to partner with organizational stakeholders to understand and solve business problems.

Make key contributions to the design and development of our internal and external tools/sites.
Implement ops strategies and tools to move quickly and focus on the product.
Partner with back-end developers to serve the needs of web and mobile clients.
Write reusable, testable, and efficient code.
Take ownership and responsibility for the services worked on, including support.
Integrate with customer APIs and outside services.
Become an expert on the secure handling of sensitive healthcare data (PHI).
Collaborate with other engineers and product managers to ensure clarity in purpose and execution.
Experiment with processes and tools for developer and product manager productivity.
Engage in a vibrant remote work environment through writing and asynchronous communication.
Foster a culture of growth by participating in group learning and exploring individually.

AWSGraphQLPythonSoftware DevelopmentAgileAndroidFull Stack DevelopmentReact NativeSCRUMReactAgile methodologies

Posted 2024-10-23

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🔥 Scheduling Operations Associate (Part-Time Contract)

Posted 2024-10-23

📍 New York, NY

🧭 Part-Time Contract

🔍 Healthcare technology

Some customer service experience - Be friendly, positive, and solutions-oriented.
Highly organized with attention to detail, able to follow clearly defined procedures.
Ability to quickly work in multiple technology platforms simultaneously.
Proactive problem solver, able to handle difficult situations or customers.
Effective communication skills with clients, patients, caregivers, and families.
Previous experience as a healthcare scheduler is a plus.
1-2 years customer service, hospitality, or retail experience preferred.
Fluency in Spanish is a plus.

Interact directly with clients, caregivers, and patients to handle staffing scenarios and attendance issues.
Schedule changes to ensure patient/caregiver coverage and address customer service complaints.
Use technology to assign clients to appropriate clinicians.
Utilize a ZenDesk ticketing system to track ongoing cases and communication.
Communicate with caregivers and patients regarding updates or changes to their schedule.
Handle Patient Health Information (PHI).

Communication SkillsAnalytical SkillsCollaborationCustomer service

Posted 2024-10-23

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Reverence

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