Scheduling Operations Associate (Part-Time Contract)

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Requirements:

• Some customer service experience - Be friendly, positive, and solutions-oriented.
• Highly organized with attention to detail, able to follow clearly defined procedures.
• Ability to quickly work in multiple technology platforms simultaneously.
• Proactive problem solver, able to handle difficult situations or customers.
• Effective communication skills with clients, patients, caregivers, and families.
• Previous experience as a healthcare scheduler is a plus.
• 1-2 years customer service, hospitality, or retail experience preferred.
• Fluency in Spanish is a plus.

Responsibilities:

• Interact directly with clients, caregivers, and patients to handle staffing scenarios and attendance issues.
• Schedule changes to ensure patient/caregiver coverage and address customer service complaints.
• Use technology to assign clients to appropriate clinicians.
• Utilize a ZenDesk ticketing system to track ongoing cases and communication.
• Communicate with caregivers and patients regarding updates or changes to their schedule.
• Handle Patient Health Information (PHI).