Scheduling Operations Associate (Part-Time Contract)

Some customer service experience. Friendly, positive, and solutions-oriented. Highly organized with attention to detail. Ability to quickly work in multiple technology platforms simultaneously. Proactive problem solver able to handle difficult situations. Effective communication skills. Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. 1-2 years customer service, hospitality, or retail experience preferred. Fluency in Spanish is a plus.

Interact with clients, caregivers, and patients to handle staffing scenarios and attendance issues. Coordinate schedule changes to ensure patient/caregiver coverage and address customer service complaints. Assign clients to appropriate clinicians using technology. Track ongoing cases and communication using a ZenDesk ticketing system. Communicate schedule updates and changes to caregivers and patients. Utilize multiple software systems for service delivery. Handle Patient Health Information (PHI).