Staffing Coordinator (Full-time Contract, 9 am-5 pm Pacific time Mon-Fri)

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Requirements:

• Effective communication skills with clients, patients, caregivers, and families.
• Customer service experience; be friendly, positive, persuasive, and solutions-oriented.
• Proactive problem solver capable of managing difficult situations.
• Highly organized with attention to detail.
• 2-3 years of experience in customer service, health care, hospitality, or retail preferred.
• Strong ability to navigate multiple technology systems simultaneously.
• Previous experience as a home care scheduler is a plus.
• Fluency in Spanish is a plus.
• Experience in home care, health care, or senior-related industry is a plus.

Responsibilities:

• Interact directly with clients, caregivers, and patients regarding scheduling and staffing.
• Coordinate with care coordinators to place home care aides into long-term placements.
• Address staffing scenarios, attendance issues, and schedule changes to ensure coverage.
• Provide customer service and handle complaints.
• Utilize technology for client assignments and case tracking using ZenDesk.
• Communicate updates to caregivers and patients.
• Handle Patient Health Information (PHI).