Scheduling Operations Weekend Supervisor (Part-Time Contract)

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Requirements:

• Experience supervising a customer service team and monitoring performance trends.
• Experience working in a high-volume environment.
• Proactive problem solver able to handle difficult situations or customers.
• Extensive customer service experience with a friendly and solutions-oriented demeanor.
• Highly organized with strong attention to detail.
• Ability to navigate multiple technology platforms simultaneously.
• Effective communication skills with clients, patients, caregivers, and families.
• Previous experience as a health care scheduler is a plus.
• 5+ years of customer service experience preferred.
• Fluency in Spanish is a plus.

Responsibilities:

• Oversee a fast-paced, high-volume ticket queue, flag urgent items, and assign to team members.
• Monitor team performance and coach Scheduling Operations Associates to meet quality standards.
• Handle client and caregiver escalations, ensuring timely resolutions.
• Support caregivers and agencies in filling shifts on short notice.
• Utilize software systems like ZenDesk, Wellsky, AxisCare, and Google Workspace for tracking and communication.
• Prepare handoff reports for end-of-shift transitions.