- Maintain accurate and up-to-date records within the CRM system.
- Triage and qualify incoming leads in a timely manner.
- Perform data enrichment on new leads to ensure complete information.
- Schedule and set up all sales calls and appointments.
- Prepare and send quotes for IT repair services.
- Follow up on outstanding quotes.
- Build, refine, and document standard operating procedures (SOPs).
- Facilitate the onboarding process for new clients.
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