Patrianna

👥 51-100 Product Design Gamification Gaming Information Technology💼 Private Company

Patrianna crafts engaging mobile and web gaming experiences for millions of players globally. We're a leading player in the social casino gaming market, known for our innovative products and commitment to quality. Our international team thrives in a fully remote work environment, fostering collaboration and innovation across Europe and beyond. We leverage a robust tech stack including iPhone/Mobile compatibility, Viewport Meta, SPF, SSL by default, HSTS, Cloudflare CDN, and DMARC to ensure secure and seamless gameplay. Our engineering culture prioritizes continuous improvement and empowers our diverse team to deliver exceptional results. Founded in 2011, Patrianna is a fast-growing company with 51-100 employees, continuously seeking talented individuals to join our mission of creating world-class gaming experiences. We offer competitive salaries, flexible remote work, and opportunities for professional development within a dynamic and supportive environment. Our team utilizes a range of technologies to build high-performing and secure gaming platforms. These include, but aren't limited to, iPhone/Mobile compatibility, ensuring broad accessibility, and Cloudflare CDN for optimal performance and scalability. We embrace Agile methodologies and encourage collaboration across all teams. Our commitment to security is reflected in our use of technologies such as SSL by default, HSTS, and DMARC, providing a trusted and safe environment for both our players and our team. Patrianna values innovation, teamwork, and a commitment to excellence. We are an equal opportunity employer dedicated to creating an inclusive workplace where every individual feels valued and respected. We provide opportunities for professional development and encourage our employees to grow and contribute their unique perspectives. Our growth trajectory reflects our commitment to innovation and player satisfaction, making Patrianna an exciting and rewarding place to work.

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Jobs at this company:

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🔥 Middle Mobile QA Engineer

Posted 4 days ago

📍 Ukraine, Poland, Romania, Bulgaria

🧭 Full-Time

🔍 Social Gaming

🔧 Requirements

Proven experience (2-3 years) in mobile application testing, including both iOS and Android platforms
Good understanding of mobile application development lifecycle and testing methodologies
Experience in managing tasks and defects
Ability to determinate and estimate the testing scope
Knowledge and skills in requirements testing
Strong knowledge of different Testing Methods, Test Design Techniques, and Types
Solid experience in test documentation types (test cases, test suites etc)
Experience with Test Case management Software (e.g. Testmo, TestRail)
Knowledge of iOS/Android guidelines
Experience working with logs in mobile applications
Experience with Xcode and Android studio
Experience in using tools: DevTools, Postman
Good understanding of client-server architecture
Basic experience in DB queries (SQL)
Basic experience or understanding of automation testing process
Strong critical thinking
High attentiveness to details
Good communication skills

💡 Responsibilities

QA tasks estimation
Requirements and specifications testing
Test cases, suites and checklists design and review
Integration and system testing
Bug reporting
Creation of QA artifacts and documentation
Production incidents monitoring and troubleshooting
Automation scope definition, automation tests running and results analysing

SQLAndroidiOS DevelopmentQAQA AutomationJiraAPI testingManual testingMobile testingRegression testingTestRailCommunication SkillsCI/CDRESTful APIsAttention to detailProblem-solving skillsCritical thinkingJSON

Posted 4 days ago

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🔥 Lead QA Engineer

Posted 4 days ago

📍 Ukraine, Poland, Romania, Bulgaria

🧭 Full-Time

🔍 Social Gaming

🔧 Requirements

5+ years of experience in Quality Assurance
3+ years of experience in QA team leading (4+ QAs)
The ability to methodically solve business and technical problems
Knowledge and experience in measuring coverage and efficiency of testing
Good understanding of software testing theory and methodologies
Strong test analysis, preparation, and planning skills
Knowledge and skills in requirements testing
Strong knowledge of different Testing Methods, Test Design Techniques, and Types
Experience with Technical Specifications, Test Design Documents, etc.
Experience with Task Management System
Experience with Test Case Management Software (Testmo, TestRail, etc.)
Ability to build and maintain Test Documentation and Reports
Ability to determine, prioritise, and estimate the testing scope
Knowledge and skills in requirements testing
Strong knowledge of different Testing Methods, Test Design Techniques, and Types
Experience in integration testing with 3rd parties
Experience in using tools: DevTools, Postman, Sentry, Kibana, Grafana
Good experience in DB queries (SQL)
Ability to handle multiple tasks, complex tasks, cross-team tasks at a high-quality level
Strong critical thinking

💡 Responsibilities

Planning, estimation, and risk analysis of QA activities
Organization and prioritization of QA tasks
Requirements and specifications testing
Test cases, suite,s and checklists design and review
Configuration of test suites runs
Bug reporting and test results analysis
Controlling the creation and maintenance of QA artifacts and documentation
Handling production incidents, monitoring, and troubleshooting
Setting up and analysis of QA metrics
Optimizing quality standards and processes in a team
Interviewing QA candidates, QA mentoring, and training
People, performance,e and motivation management
Researching in QA tools/technology
Coordination with the Automation team
Performing and contributing to the team’s test activities
Cross-team communication and troubleshooting dependencies

SQLData AnalysisQAQA AutomationJiraAPI testingManual testingREST APIRegression testingTestRailCommunication SkillsCI/CDAgile methodologiesDevOpsProblem-solving skillsTeamwork

Posted 4 days ago

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🔥 Player Operations Manager

Posted 4 days ago

📍 Gibraltar, GI / Bucharest, RO / Sofia, BG / St. Julian's, MT

🧭 Full-Time

🔍 Gaming

🔧 Requirements

Minimum of 3+ years of experience in a similar role.
Experience dealing with USA/European/LATAM Gaming/Sportsbook accounts.
Understanding of risk, payment methodologies and operations, and relevant tools.
Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.
Strong analytical skills to detect and identify weaknesses in the systems and operational processes.
Goal-oriented and solution-driven individual with a strong focus on producing high-quality results within a fast-paced environment.
High level of attention to detail, flexible and reliable.
Good communication skills, both written and spoken, and a good command of English.
Excellent analytical skills.
Highly motivated, team player, able to work on own initiative.
Decision-making and problem-solving skills are a must.

💡 Responsibilities

Adapt, implement, and monitor clear goals and KPIs and SLAs for department leads within the business, ensuring that they are delivered on time and in the full scope.
Lead recruitment and manage key roles within the Player Operations Team, overseeing headcount and building a team aligned with company goals and needs.
Plan and deliver process improvement and business change projects.
Take full responsibility for risk & fraud and payment operations a focus on delivering the highest quality customer experience.
Maximise the efficiency of department leads, encouraging them to deliver operational excellence by developing their personal and business skills through training.
Provide proactive data analysis and guidance on how to improve the player operations team processes and deliverables.
Collaborate with Marketing, Player Engagement, and Product teams with the aim to create a collaborative environment and seamless customer journeys across channels and brands.
Lead the implementation of new tools, technologies, and automation to improve operational efficiency and reduce manual work, aiming for a scalable and streamlined operation.
Oversee and manage big payouts or reward redemptions, ensuring smooth processing and resolving any issues to maintain customer satisfaction.
Develop and implement strategies to deliver high-quality operational services via multiple channels to ensure optimal operational success.

LeadershipProject ManagementSQLBusiness IntelligenceData AnalysisPeople ManagementOperations ManagementCommunication SkillsAnalytical SkillsCustomer serviceRecruitmentRisk ManagementTeam managementStakeholder managementProcess improvementFinancial analysisData modelingData managementCustomer supportBudget management

Posted 4 days ago

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🔥 Customer Support Agents

Posted 27 days ago

📍 Sofia, BG, Bucharest, RO

🧭 Contract

🔍 IGaming or social casino

🔧 Requirements

Minimum 2+ years in a customer service role within the iGaming or social casino industry, with experience handling escalations and mentoring junior agents.
Proficient in Zendesk and general IT systems.
Strong communication and presentation skills in English (written and spoken).
High emotional intelligence and the ability to adapt to a variety of personalities.
Exceptional multitasking, prioritization, and time-management skills.
Customer-centric, proactive, and able to work independently without close supervision.

💡 Responsibilities

Deliver outstanding service by addressing customer inquiries with professionalism and empathy across multiple channels (email, chat, phone).
Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions.
Manage complex or high-priority customer issues and guide junior agents through difficult situations.
Recommend relevant products or services by analyzing customer feedback and usage trends.
Go the extra mile to enhance customer satisfaction and promote brand loyalty.
Maintain accurate and detailed logs of all customer interactions and update customer records.
Consistently meet or exceed team KPIs and SLAs in a remote, metrics-driven environment.
Share best practices and contribute ideas to enhance customer support operations.

Communication SkillsCustomer serviceMultitaskingProblem-solving skillsTechnical supportCustomer supportEnglish communication

Posted 27 days ago

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🔥 Middle Full-Stack Engineer (Back Office)

Posted about 1 month ago

📍 Kyiv, UA / Warsaw, PL

🧭 Full-Time

🔍 Social Gaming

🔧 Requirements

3+ years of experience as a fullstack developer with strong skills in JavaScript/TypeScript
Backend experience with Java, Spring Boot, or similar technologies
Strong understanding of user experience and workflow design — not just function, but form and flow
Experience working with REST APIs, PostgreSQL, and user access control
Ability to work directly with non-technical stakeholders and translate their needs into practical solutions
Clear communication skills and a high level of ownership
Upper-intermediate English or higher — you’re confident discussing both tech and UX decisions

💡 Responsibilities

Build and evolve our internal backoffice solution using Retool and custom APIs
Design and develop fullstack features that connect frontend logic with backend APIs and data layers
Understand how internal users work — and improve that experience through thoughtful UX and workflow design
Work closely with stakeholders to identify inefficiencies, gather feedback, and translate it into impactful features
Write clean, well-tested, maintainable code across both frontend (Retool) and backend stacks (Java/Spring Boot)
Take ownership of the reliability, security, and usability of the backoffice system
Proactively challenge unclear requirements and suggest smarter, more elegant approaches

Backend DevelopmentPostgreSQLSQLFrontend DevelopmentFull Stack DevelopmentJavaJava EEJavascriptKafkaKubernetesSpring BootTypeScriptUser Experience DesignREST APIReactCI/CDMicroservices

Posted about 1 month ago

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🔥 Chargeback Analyst

Posted about 2 months ago

📍 Sofia, BG

🧭 Full-Time

🔍 Gaming

🔧 Requirements

Experience in chargeback or dispute processing.
Previous Experience with Microsoft Office/Google Workspace (Gsheets/google docs) is a must.
In-depth knowledge of Visa/MasterCard rules and procedures.
Experience with USA/European gaming accounts is preferred.
Strong attention to detail and accuracy.
Excellent time management and organizational skills.
Proficient in written and spoken English in a professional business environment.
Proven ability to solve problems quickly and efficiently.
Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision.
Strong interpersonal, communication, and presentation skills.
Able to perform well under pressure.
Proactive mindset, with the ability to suggest improvements to processes and systems.

💡 Responsibilities

Review, investigate, and resolve chargebacks accurately and in a timely manner while adhering to rules and regulations.
Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions.
Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc.
Make decisions based on the results of the fraud investigation and place the appropriate sanction or restriction.
Prepare and submit chargeback responses according with internal SLAs and different Card Scheme’s Dispute Processing.
Answer concerns from other departments regarding chargeback concerns.
Review transaction reports for suspicious activity. Perform patterning as needed.
Analyse account history and trends and take appropriate actions on accounts.
Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status update.
Monthly reconciliations between chargeback won, updates and bank accounts.
Contribute best practice recommendations for chargeback reduction and process improvement.
Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud.

SQLCommunication SkillsAnalytical SkillsMicrosoft OfficeAttention to detailTime ManagementProblem-solving skillsReportingData entryRisk ManagementCustomer support

Posted about 2 months ago

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🔥 Engineering Manager

Posted 5 months ago

📍 Kyiv, UA, Warsaw, PL

🧭 Full-Time

🔍 Social gaming

🔧 Requirements

10+ years of professional software development experience, with deep hands-on expertise in Java and its ecosystem
Proven system design and architecture skills for scalable, resilient, and secure distributed systems
Strong understanding of JVM internals, memory management, and performance optimization
Solid experience with relational databases, especially PostgreSQL, including query tuning and indexing strategies
Deep understanding of messaging systems (Kafka preferred) and asynchronous event-driven architectures
Familiarity with concurrency, multithreading, and non-blocking I/O in Java
Hands-on experience with microservices architecture, RESTful APIs, and web application security principles
Proficiency with Kubernetes, containerized deployments, and modern DevOps practices
Experience with at least one major cloud provider (AWS, GCP, or Azure)
Experience with monitoring, observability, and incident response using tools like Grafana, Kibana, Sentry, or DataDog
Strong code quality standards with experience in driving code reviews, testing practices, and CI/CD
Track record of leading engineering teams (2+ teams or 15+ engineers), with a balance of technical leadership and people management
Strong ownership mindset: ability to make and stand by tough decisions, align the team around priorities, and drive delivery
Clear, confident communicator in English (Upper-intermediate+) – both technical and cross-functional communication

💡 Responsibilities

Be a hands-on technical leader: actively contribute to the codebase (primarily in Java), lead complex feature development, and guide the team through architectural and engineering challenges.
Own and drive technical decisions: design scalable, maintainable systems; document architecture, lead discussions and reviews with engineers and stakeholders.
Balance leadership and execution: split your time between coding, designing systems, mentoring engineers, and ensuring delivery aligns with product goals.
Supervise and participate in planning, people allocation, delivery expectations, and technical initiatives across teams.
Drive cross-team initiatives like analytical database setup, infrastructure upgrades, and performance tuning.
Continuously improve engineering practices: enhance CI/CD pipelines, enforce code quality, streamline development processes, etc.
Maintain technical excellence: reduce technical debt, promote innovation, and ensure systems are secure, performant, and easy to evolve.
Foster a healthy team culture: encourage ownership, support professional growth, and ensure open, constructive communication.
Support hiring and performance management: attract top talent, provide continuous feedback and lead performance and compensation reviews with fairness and transparency.
Celebrate wins and navigate challenges: promote team success, handle setbacks constructively, and keep morale high - even in difficult situations.
Maintain a healthy team culture: support psychological safety, foster knowledge sharing, and celebrate wins.
Participate in hiring top engineering talent, making sure every new hire strengthens the team’s capability and culture.

GCPJavaKafkaKubernetesSoftware ArchitectureSpringSpring BootPostgresREST API

Posted 5 months ago

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