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Coefficient

👥 11-50💰 $18,000,000 Series A over 2 years agoProductivity ToolsSaaSAnalyticsSoftware💼 Private Company
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Coefficient transforms spreadsheets into powerful operating systems for business teams. We offer a no-code solution that connects Google Sheets to any data source, automating workflows and providing real-time insights. This empowers businesses to make data-driven decisions quickly and efficiently, eliminating the friction between IT and business teams. Our solution is already making a significant impact in the SaaS and analytics sectors, helping businesses of all sizes unlock the potential of their data. We leverage a robust tech stack including Google Sheets integration, along with technologies like Google Tag Manager and a Content Delivery Network, to ensure seamless performance and scalability. Our engineering team embraces a collaborative and remote-first culture, prioritizing innovation and high-quality solutions. We're committed to building a diverse and inclusive workplace where every team member feels valued and empowered to contribute their best work. As a VC-backed company with a strong track record of success (our founders previously built Shopular, acquired by Rakuten Ebates), we are experiencing rapid growth and offer exciting career opportunities. We're a dynamic team focused on building a best-in-class product that simplifies data management for our customers. Our commitment to remote work and a supportive company culture makes Coefficient a great place to build a career. Coefficient is a high-growth SaaS startup with strong backing and a commitment to a positive remote-first working environment. We're currently seeking passionate and talented individuals to join our team and help us continue to transform the way businesses utilize their data.

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Jobs at this company:

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🔥 Community Lead
Posted about 1 month ago

📍 North America

🧭 Full-Time

🔍 B2B software

  • Bachelor's degree.
  • You have 4+ years proven work experience as a community/social media manager or content manager, preferably within the B2B space. BONUS points if you have data or builder tool experience.
  • You’re a natural creator and have experience creating both successful static and video content for multiple brands.
  • You have experience identifying and tracking relevant community metrics.
  • You have experience launching community initiatives (e.g. building a user community or launching an ambassador program).
  • Your attention to detail is spot on, and you have exceptional project management and communication skills.
  • You thrive in a fast-paced environment and have the ability to multi-task when required.
  • You’d consider yourself a creative thinker and problem solver.
  • You have a passion for improving the use of technology within your role.
  • You have the ability to work remotely with little-to-no supervision.
  • Create and publish social media and user community content to align with our overall marketing strategy.
  • Provide engaging text, image and video content for organic and paid social media accounts and community channels – working hand in hand with our designer to produce templates that enable you to do your best work.
  • Build and nurture relationships with customers, potential customers, and industry professionals.
  • Conduct user research to continue building and enhancing our community strategy.
  • Respond to comments, customer queries, feedback, and online reviews in a timely manner.
  • Leverage external communities – such as Reddit, SlackOverflow, and relevant Slack communities – to drive awareness and demand.
  • Build and execute an employee advocacy strategy from start to finish.
  • Identify virtual events that key internal stakeholders can be involved in to build community and boost brand awareness.
  • Stay up-to-date with digital technology and social trends.

Project ManagementData AnalysisContent creationContent managementCommunication SkillsSEOWritten communicationMarketingDigital MarketingA/B testing

Posted about 1 month ago
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🔥 Support Specialist
Posted 3 months ago

📍 Philippines

🔍 SaaS (Software as a Service)

  • Minimum 4+ years of SaaS customer support experience.
  • Intermediate/advanced knowledge of Google Sheets or Excel.
  • Demonstrated customer empathy and understanding of user experience.
  • Strong written and verbal communication skills, adaptable to varied methods.
  • Collaboration skills to contribute to a synergistic work environment.
  • Strategic problem-solving abilities using multiple resources.
  • Excellent organization to prioritize high-impact issues first.
  • Optimism and positive attitude towards challenges.
  • Calmness under pressure for speedy problem resolution.
  • Desire to learn and grow, receptive to feedback.
  • Experience with Zendesk, SQL, Salesforce, HubSpot is a plus.
  • Resolve a high volume of user requests through various support modalities such as email, chat, and messaging.
  • Investigate and fulfill all tier 1 support requests while communicating directly with users and internal stakeholders.
  • Collaborate across teams to escalate issues as necessary and navigate ambiguity in one-off issues for exceptional outcomes.
  • Diagnose problems and propose short- and long-term solutions.
  • Complete thorough documentation on user requests to provide feedback on processes and trends.
  • Demonstrate strong written and verbal communication skills while exceeding customer expectations.

SQLDocumentationCustomer support

Posted 3 months ago
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