Community Lead

View full description

Requirements:

• Bachelor's degree.
• You have 4+ years proven work experience as a community/social media manager or content manager, preferably within the B2B space.
• You’re a natural creator and have experience creating both successful static and video content for multiple brands.
• You have experience identifying and tracking relevant community metrics.
• You have experience launching community initiatives (e.g. building a user community or launching an ambassador program).
• Your attention to detail is spot on, and you have exceptional project management and communication skills.
• You thrive in a fast-paced environment and have the ability to multi-task when required.
• You’d consider yourself a creative thinker and problem solver.
• You have a passion for improving the use of technology within your role.
• You have the ability to work remotely with little-to-no supervision.

Responsibilities:

• Create and publish social media and user community content to align with our overall marketing strategy.
• Provide engaging text, image and video content for organic and paid social media accounts and community channels – working hand in hand with our designer to produce templates that enable you to do your best work.
• Build and nurture relationships with customers, potential customers, and industry professionals.
• Conduct user research to continue building and enhancing our community strategy.
• Respond to comments, customer queries, feedback, and online reviews in a timely manner.
• Leverage external communities – such as Reddit, SlackOverflow, and relevant Slack communities – to drive awareness and demand.
• Build and execute an employee advocacy strategy from start to finish.
• Identify virtual events that key internal stakeholders can be involved in to build community and boost brand awareness.
• Stay up-to-date with digital technology and social trends.