Quince

👥 101-250💰 $77,000,000 Series B almost 2 years agoLogisticsE-CommerceRetailRetail TechnologyApparel💼 Private Company
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Quince is a rapidly growing affordable luxury brand revolutionizing the fashion and home goods industry. We connect consumers directly with top manufacturers globally, offering high-quality products at radically low prices through a manufacturer-to-consumer (M2C) model. This innovative approach minimizes waste and ensures exceptional value for our customers. Our San Francisco-based team blends retail expertise with cutting-edge technology, resulting in a seamless and efficient online shopping experience. We leverage a robust tech stack including nginx, Amazon web services, a Content Delivery Network (CDN), and Google Tag Manager to power our e-commerce platform and ensure scalability. We're committed to a fast-paced, collaborative, and results-oriented environment where innovation and continuous improvement are paramount. Our values center around customer satisfaction, high-quality products, ethical sourcing, and environmental sustainability. We strive to create a positive impact throughout our supply chain, ensuring fair wages and responsible manufacturing practices. Quince's recent $77 million Series B funding round underscores our rapid growth and market traction. We're a team of talented individuals from diverse backgrounds, including Stanford GSB, Google, and other leading companies, and are actively seeking ambitious and passionate individuals to join our expanding team. We offer a remote-friendly work environment and embrace a culture of transparency, collaboration, and continuous learning. We believe in building long-term relationships with our customers and factory partners. We're proud of our commitment to providing the best possible deal while driving positive social and environmental impact.

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📍 United States

💸 70000.0 - 75000.0 USD per year

🔍 Retail

  • Minimum of 2 years in an influencer marketing role required
  • Excellent written & verbal communication skills
  • Strong relationship building and negotiation skills
  • An eye for upcoming influencers to partner with and the ability to manage several partnerships per month
  • Proven track record for achieving results and driving projects, specifically within an influencer program
  • Ability to troubleshoot and be flexible in a fast-moving, multi-tasking environment with numerous deadlines.
  • Collaborative, hardworking with an enthusiastic attitude
  • Loves all things fashion, lifestyle, and home related. Plus if you already love Quince!
  • Experience working in fashion, home, or beauty is preferred.
  • Oversee gifted campaigns from start to finish, managing daily tasks including, but not limited to, influencer sourcing, vetting, outreach and communication, gifting negotiations, gifting contracts, order placement, promo code and link creation, content tracking, and weekly and monthly reporting.
  • Responsible for managing 150+ influencer partnerships per month, while meeting revenue targets and ROAS goals.
  • Maintain and keep influencer platform GRIN up to date. Keep campaigns, influencers, and content on the platform organized and up to date.
  • Understands the social digital landscape on Instagram and TikTok and stays on top of current trends.
  • Can work cross-functionally with internal teams and teammates to support all relevant initiatives, influencer requests, and content needs.

Project CoordinationContent creationCommunication SkillsCustomer serviceRelationship buildingAccount ManagementNegotiation skillsReportingClient relationship managementBudgetingMarketingDigital MarketingCustomer Success

Posted about 1 month ago
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🔥 Retention Specialist
Posted 5 months ago

📍 United States

🧭 Hourly

💸 21 USD per hour

🔍 Retail and Technology

  • Associate degree or greater is required.
  • 2+ years of professional experience with computers and web-based tools.
  • 2+ years in customer service/support or roles requiring strong writing skills.
  • Demonstrated grit and the ability to overcome obstacles; previous startup experience is a plus.
  • Exceptional oral and written communication skills with attention to detail.
  • Open availability for weekends and key holidays.
  • Comfortable with remote work and self-starter attitudes.
  • Strong proficiency in handling customer support via phone.
  • Assist and engage with customers over the phone, ensuring comfort with outbound calls.
  • Virtually assist customers via chat, email, and social media concerning shipping, tracking, returns, and product information.
  • Manage multiple customer interaction channels efficiently.
  • Proactively identify solutions to anticipated customer questions during interactions.
  • Provide best-in-class service in a fast-paced startup environment.
  • Build long-term customer relationships through effective problem-solving.
  • Maintain required performance metrics such as CSAT and customer retention.

ShopifyCommunication SkillsCollaborationProblem SolvingCustomer serviceMultitasking

Posted 5 months ago
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