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Cloudbeds

👥 501-1000💰 $150,000,000 Series D about 3 years agoHospitalitySaaSEnterprise SoftwareHotelSoftware💼 Private Company
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Cloudbeds is a technology company providing software solutions for the hospitality industry, including property management systems, channel management, and booking engines to help businesses streamline operations and enhance guest experiences.

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Jobs at this company:

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🔥 Marketing Operations Specialist
Posted 13 days ago

📍 LATAM / Europe

🔍 Hospitality industry

  • 2+ years experience managing MAP (Marketing Automation Tools) like Account Engagement (aka Pardot), Hubspot or Marketo and all-round Marketing Tech stacks.
  • 2+ years of Salesforce experience. Salesforce Admin or Pardot Consultant certification is a plus.
  • Experience and familiarity with integrated tools such as Groove, Chilipiper, LeanData or Qualified.
  • Ninja-like efficiency in Excel/Spreadsheet.
  • Experience with Tableau CRM Analytics is preferred but not mandatory.
  • Deep understanding of digital user behaviors and interactions with website and other components of marketing funnels (MAP, CRM).
  • Experience in data hygiene and merging and deduplication strategy in MAP and CRM.
  • Ability to successfully define outcomes, manage expectations, manage cross-functional initiatives, and meet deadlines based on project requirements.
  • Medium experience with analyzing marketing data.
  • Exceptional oral and written communication skills (both instructional and informational business writing).
  • A great team player.

  • Monitor the lead flow process in our marketing automation platform (Account Engagement aka Pardot), ensuring the correct leads are scored, processed, and delivered to Salesforce.
  • Advise on campaign optimization, including recommending audience segmentation and enhancing efficiency in campaign setups.
  • Coordinate and support integrations with third-party apps, plugins, and tools.
  • Assist in identifying and resolving data anomalies and errors; maintain a high level of data integrity.
  • Support the team in daily troubleshooting, bug fixing, and end-user support.
  • Provide system administration support, especially related to user permissions, custom objects, and workflows.
  • Create and maintain documentation on processes, policies, application configuration, and help-related materials.
  • Work closely with other teams to capture and identify business requirements for CRM implementation.

Salesforce

Posted 13 days ago
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🔥 Advanced Support Lead (Remote)
Posted about 1 month ago

📍 Latin America

🧭 Full-Time

🔍 Hospitality technology

  • 1–2 years of leadership or management experience (Lead or higher).
  • Strong technical troubleshooting skills across software.
  • Familiarity with hospitality technology solutions, such as property management systems or guest experience platforms.
  • Proficiency in Zendesk.
  • Experience using Slack for communication and collaboration.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
  • A customer-focused mindset and a passion for delivering exceptional support experiences.
  • Strong problem-solving, organizational, and decision-making abilities.
  • Alignment with Cloudbeds' core values (e.g., Grit, Kaizen, Positive Intent, Mop Bucket Attitude).

  • Lead and mentor a global team of Advanced Support Specialists, including career development, coaching, and regular feedback.
  • Act as an escalation point for resolving complex technical issues, including troubleshooting software, hardware, and network problems.
  • Manage resource allocation and scheduling, ensuring appropriate coverage for shifts and time-off requests.
  • Collaborate with cross-functional teams to identify and address trends, implement new processes, and improve overall efficiency.
  • Oversee the pilot implementation process for new initiatives, coordinating with product teams and customers.
  • Conduct team meetings, one-on-ones, and performance reviews to align on goals and support team success.
  • Contribute to the development and refinement of department processes as the company and market evolve.
  • Occasionally work shifts over weekends and holidays to ensure team coverage and support continuity.

LeadershipCommunication SkillsCollaborationMentoringCoaching

Posted about 1 month ago
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🔥 Sales Executive (Remote)
Posted about 2 months ago

📍 Mexico

🔍 Hospitality

  • A self-motivated, results-oriented mindset with a passion for business development.
  • Experience in selling technology solutions into the hotel or hospitality industry.
  • Strong technical aptitude and excitement for new technology.
  • Proven expertise in outbound sales strategies, especially cold-calling.
  • Excellent communication skills, capable of inspiring potential clients.
  • Demonstrated sales and negotiation skills with a history of exceeding targets.
  • Strong organizational and time-management abilities.
  • Willingness to challenge the status quo to drive success.

  • Assess market trends and opportunities to identify and engage new prospects.
  • Prepare targeted lead lists and engage in proactive outreach including cold-calling.
  • Identify potential partnership opportunities to strengthen market position.
  • Deliver impactful product demonstrations to highlight solutions.
  • Attend local events and connect with potential customers.

Business DevelopmentCommunication SkillsNegotiation

Posted about 2 months ago
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