- Act as primary relationship owner across customer organizations from practitioners to C-suite.
- Guide customers in scaling engagement marketing programs using Localytics analytics.
- Evangelize platform across business units and departments to expand adoption.
- Establish and execute multi-year account plans aligned with customer objectives.
- Drive complex expansions involving multiple stakeholders and buying centers.
- Partner with Product and Engineering teams to influence roadmap based on customer needs.
- Identify and neutralize churn risks and competitive threats proactively.
- Contribute to the development of enterprise account management playbooks.
Project ManagementData AnalysisCustomer Success+1 more