Apply🧭 Full-Time
💸 100000 - 120000 USD per year
🔍 Home repair, renovation, and maintenance services
- Highly tuned and professional communication skills for voice, email and chat.
- Active listening skills and ability to communicate updates and solutions.
- Energetic, positive, and fresh approach to customer inquiries and requests.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to influence stakeholders and coordinate solutions through completion.
- Experience with CRM tools preferred.
- Residential real estate sales experience preferred.
- Associates degree preferred.
- Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences.
- To be the first responder of customer inquiries via phone, email, and chat.
- Listen, identify, and assess each customer’s need to offer a solution that empowers them to use our services.
- Create customer relationships with trust, accuracy, and proactive assistance to build a portfolio of customer accounts.
- Provide accurate information and proactive updates coordinating product, operations and field team technology and support.
- Achieve/exceed individual and team customer satisfaction and quality targets.
- Provide attentive and action-based solutions for customer escalations, ensuring high quality responses, follow up and customer satisfaction through resolution.
- Maintain active records and internal coordination of each interaction to ensure timely and accurate follow up.
- Participate in bi-weekly call and text calibration meetings to identify recurring process and training opportunities to implement solutions for continuous improvement.
- Escalate unaddressed process, training and communication needs to ensure continuous improvement and industry leading reputation for the company.
- Continuously assess and offer feedback on procedures, training and policies to ensure growth for the company and customer satisfaction at each point of engagement.
- Live our values of customer-first approach in all communications and actions.
Problem SolvingMultitasking
Posted 2024-08-23
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