Customer Care Representative (Part-Time)

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Requirements:

• Highly tuned and professional communication skills for voice, email and chat
• Active listening skills and ability to communicate updates and solutions
• Energetic, positive, and fresh approach to customer inquiries and requests
• Ability to multitask, prioritize, and manage time effectively
• Ability to influence stakeholders and coordinate solutions through completion
• Experience with CRM tools preferred
• Residential real estate sales experience preferred
• Associates degree preferred
• Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences

Responsibilities:

• To be the first responder of customer inquiries via phone, email, and chat
• Listen, identify, and assess each customer’s need to offer a solution that empowers them to use our services
• Create customer relationships with trust, accuracy, and proactive assistance to build a portfolio of customer accounts
• Provide accurate information and proactive updates coordinating product, operations and field team technology and support
• Achieve/exceed individual and team customer satisfaction and quality targets
• Provide attentive and action-based solutions for customer escalations, ensuring high quality responses, follow up and customer satisfaction through resolution
• Maintain active records and internal coordination of each interaction to ensure timely and accurate follow up
• Participate in bi-weekly call and text calibration meetings to identify recurring process and training opportunities to implement solutions for continuous improvement
• Escalate unaddressed process, training and communication needs to ensure continuous improvement and industry leading reputation for the company
• Continuously assess and offer feedback on procedures, training and policies to ensure growth for the company and customer satisfaction at each point of engagement
• Live our values of customer-first approach in all communications and actions