Customer Care Representative (Part-Time)

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Requirements:

• Highly tuned and professional communication skills for voice, email, and chat
• Active listening skills and ability to communicate updates and solutions
• Energetic, positive, and fresh approach to customer inquiries
• Ability to multitask, prioritize, and manage time effectively
• Ability to influence stakeholders and coordinate solutions
• Experience with CRM tools preferred
• Residential real estate sales experience preferred
• Associates degree preferred
• Good energy, team-approach, professionalism, and ability to learn quickly

Responsibilities:

• To be the first responder of customer inquiries via phone, email, and chat
• Listen, identify, and assess each customer’s need to offer a solution
• Create customer relationships with trust and proactive assistance
• Provide accurate information and proactive updates
• Achieve/exceed customer satisfaction and quality targets
• Resolve customer escalations with high quality responses
• Maintain active records of each interaction
• Participate in calibration meetings for process improvement
• Escalate process and training needs for continuous improvement
• Provide feedback on procedures and policies