Zepz

👥 1001-5000💰 $267,000,000 Series F 4 months ago🫂 Last layoff about 1 year agoMobile Payments Financial Services Payments FinTech💼 Private Company

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Zepz is a company seeking to expand its team with various roles, including positions in analytics, customer care, product marketing, and reconciliation strategy. The company is focused on leveraging technology to enhance its operations and serve its customers effectively.

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Jobs at this company:

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🔥 Quality Assurance (QA) Manager

Posted 1 day ago

📍 US, UK, Philippines, Poland, South Africa

🧭 Full-Time

🔍 Financial technology and remittance services

Bachelor’s degree in a related field or equivalent work experience.
Minimum of 3 years of experience in quality assurance, preferably in a customer contact center environment.
Proven experience in managing and developing teams.
Strong analytical skills with the ability to interpret data.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a fast-paced environment.
Proficiency in QA software and tools.
Familiarity with performance metrics and reporting.

Manage and mentor a team of QA analysts.
Develop and implement a comprehensive QA strategy.
Oversee monitoring of customer interactions across various channels.
Analyze QA data for insights and recommendations.
Collaborate on training materials and facilitate workshops.
Prepare and present QA reports to senior management.
Identify process gaps and work on corrective actions.
Utilize customer feedback to enhance QA practices.
Participate in calibration sessions and ensure quality evaluations.
Ensure compliance with policies and foster a positive team environment.

LeadershipData AnalysisAnalytical SkillsComplianceTrainingQuality AssuranceProcess improvement

Posted 1 day ago

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🔥 Quality Assurance (QA) Analyst

Posted 1 day ago

📍 US, UK, Philippines, Poland, South Africa

🔍 Financial technology, remittance

Minimum of 2 years of experience in a customer service role, preferably in a contact center environment.
Previous experience in a quality assurance or coaching role is highly desirable.
Strong understanding of customer service principles and practices.
Excellent verbal and written communication skills.
Ability to provide constructive feedback and motivate team members.
Proficient in using quality monitoring tools and CRM software.
Strong analytical skills and attention to detail.

Conduct regular quality assessments of customer interactions across various channels to ensure compliance with company policies.
Provide constructive feedback and coaching to agents to improve customer service skills.
Analyze performance metrics and trends to identify areas for improvement.
Collaborate with team managers and management to implement training based on quality assessments.

Data AnalysisCoachingQuality Assurance

Posted 1 day ago

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🔥 Global Clearing Specialist (Japanese Bilingual Support)

Posted 1 day ago

📍 US, UK, Philippines, Poland, South Africa

🔍 Financial technology, Remittance

Ability to read and translate Katakana, Hiragana, Kanji and Romaji languages.
Analytical in reviewing transactions to ensure clearing standards are applied.
A high level of accuracy and attention to detail.
Proactive in raising potential risks and issues involving clearing operations.
Great organisation skills, with the ability to balance priorities when dealing multiple tasks.
Ability to work independently with minimal supervision and collaborate with other team members to achieve targets and goals.
Ability to work and learn quickly in a fast paced and dynamic environment.
Flexibility to work onsite.

Work all payments and transactions sent in via manual bank transfer.
Maintenance and monitoring of payment entries and ensure they are cleared and accounted for in a timely manner.
Review and screen customer payments and accounts in line with operational standards.
Monitor and investigate transactions using internal tools and external fraud prevention systems.
Provide expert advice and support to other departments on all clearing and payments related matters.
Provide feedback and ideas to help improve processes and team performance.
Raise issues/problems through relevant channels and stakeholders.
Carry out any other duties as required to support the business.

Analytical SkillsAttention to detail

Posted 1 day ago

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🔥 Finance Manager - Reporting & Technical Accounting

Posted 1 day ago

📍 US, UK, Philippines, Poland, South Africa

🧭 Full-Time

🔍 Financial Services / Remittance

Very strong technical accounting knowledge and be a qualified accountant (ACA, ACCA, ACMA, CPA).
Experience implementing complex policy changes.
Strong knowledge of IFRS, US GAAP, and technical accounting standards.
Experience in preparing technical accounting memos and managing external audits.
Advanced Excel skills and proficiency in financial and equity management systems.
Strong analytical, problem-solving, and critical-thinking skills.
Experience working in an international business with foreign currency transactions.
Continuous improvement mindset.
Excellent communication skills and ability to maintain good working relationships.

Lead the preparation and review of quarterly and annual financial statements, including disclosures related to equity compensation.
Ensure compliance with IFRS, US GAAP, BE GAAP, or other applicable accounting standards.
Collaborate with external auditors to support the audit process and resolve areas of contention and complexity.
Manage the accounting for equity-based compensation plans, including stock options, restricted shares units, and performance shares.
Assist with the completion of equity valuations and collaborate with HR and legal teams for accurate reporting.
Support investor relations with equity-related disclosures and inquiries.
Research, evaluate, and document the application of accounting standards for complex transactions.
Monitor updates to accounting standards and regulations.
Implement new tools and technologies to improve processes.

Analytical Skills

Posted 1 day ago

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🔥 Digital Marketing Manager

Posted 9 days ago

📍 UK, Philippines, Poland, South Africa, NOT STATED

🧭 Full-Time

🔍 Financial/Fintech

Minimum 1-2 years of experience in digital marketing, preferably within an agency, the financial/fintech sector or B2C mobile app experience.
Proven experience managing campaigns on Meta Ads (and Google Ads as a bonus).
Strong analytical skills and proficiency in Google Sheets or Excel.
Data-driven mindset with the ability to interpret complex data sets and derive actionable insights.
Right to work in the UK.
Strong communication and collaboration skills.

Develop, execute, and optimize paid media campaigns across performance platforms with a focus on social channels.
Monitor and analyze campaign performance, making data-driven decisions to drive growth and achieve KPI targets.
Implement A/B testing strategies to improve ad creatives, targeting, and bidding strategies.
Drive user acquisition and app installs through targeted paid media campaigns.
Track and report on key performance metrics, providing insights and recommendations for improvement.
Manage the allocated budgets effectively across different paid media channels.
Begin working with cross-functional teams including creative, and MarTech to ensure cohesive marketing strategies.
Communicate campaign performance and insights to the rest of the performance marketing team.

Data AnalysisReportingDigital MarketingBudget managementA/B testing

Posted 9 days ago

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🔥 Product Marketing Specialist

Posted about 1 month ago

📍 US, UK, Philippines, Poland, South Africa

🧭 Full-Time

🔍 Financial Services, Remittance

Experience of 3+ years in a PMM role.
Experience conducting market research and leveraging the Customer Insight team for discovery.
Independent in analyzing data and sharing insights to guide campaign strategies.
Strong background in defining strategic direction and leading execution of go-to-market campaigns.
Track record in positioning of new products.
Proven experience in B2C product marketing or growth strategies.
Outstanding communication and interpersonal skills.
Expertise in understanding and leveraging various marketing channels, including CRM and digital platforms.
Fluency in Spanish to serve our LatAm audiences.

Playing a strategic role in growing the ZEPZ user bases and new feature adoptions with special focus on Remittance products and our LatAm audiences.
Leading the creation of impactful customer communication for products, services, and features.
Partnering closely with Product Managers to ensure optimal product-market fit and defining the go-to-market strategy for each product.
Taking full control of campaign development and execution.
Building playbooks and scalable models to communicate our product pipeline across all channels and markets.
Exercising strong stakeholder management and applying data-driven decision-making to accelerate user growth.

Data AnalysisProduct ManagementMarket ResearchStakeholder management

Posted about 1 month ago

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🔥 Country AML & Compliance Officer - Europe

Posted about 2 months ago

📍 Belgium

🔍 Remittance and Financial Services

Established Compliance Officer with experience in anti-money laundering and sanctions frameworks.
Preferred experience in the Payments sector or broader Financial Services.
Knowledgeable about Belgium and EEA AML Laws, 5th/6th AMLD, PSD2/PSD3/PSR regulations.
Significant experience in CDD, EDD, and suspicious activity monitoring.
Understanding of compliance frameworks for risk management and internal controls.
Ability to implement best practices in AML/CTF and communicate with the global compliance team.
Engaged and strategic, able to interact with C-suite level.
Strong people management skills and talent attraction capabilities.
Fluent in French and English and resident in Belgium.

Act as the chief interface between the company and regulatory bodies.
Maintain the Belgian entities’ licences to operate.
Ensure compliance with country/jurisdictional laws and regulations.
Contribute to global compliance policies and draft local compliance addenda.
Implement and manage AML and CTF programmes, conduct audits, and oversee suspicious activity reporting.
Manage the Belgium Compliance Analyst team.
Produce and present compliance reports to the board.
Represent Belgium Compliance in governance forums.
Maintain the Regulatory Reporting Calendar and local risk register.
Conduct due diligence on new partners and drive local partnerships.
Create and manage the local compliance team budget.

LeadershipData AnalysisPeople ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationComplianceRisk Management

Posted about 2 months ago

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🔥 Senior Finance Operations Manager

Posted 2 months ago

📍 US, UK, Philippines, Poland, South Africa

🔍 FinTech, financial services, payments

Qualified accountant (ACCA/ACA/CIMA) with a thorough understanding of the accounting environment, financial principles, accounting standards (IFRS and US GAAP), and regulatory requirements related to payment businesses
5+ years of experience in accounting and managing reconciliation analysts
Advanced Google Suite tools capability and strong Excel skills
Comfortable managing and analyzing large datasets, using SQL and other reporting tools
Experience with reconciliation tools and ERP systems

Managing operations for quick and accurate financial reconciliations of payment partner activities
Leading cross-functional efforts to enhance reconciliation processes with product, engineering, and finance teams
Collaborating with the Finance team to align reconciliation with financial reporting requirements
Managing the financial operations team to deliver consistent processes across various teams
Leading internal and external audits of reconciliations

SQLCommunication SkillsCollaborationAccountingAttention to detail

Posted 2 months ago

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🔥 Senior Legal Counsel

Posted 2 months ago

📍 US, UK, Philippines, Poland, South Africa

🧭 Full-Time

🔍 Financial services/payments

Demonstrated ability to draft clear and legally robust correspondence and contracts.
Experience in the payments/financial services sector with knowledge of relevant regulations.
Proficient in negotiating complex commercial contracts.
Creative thinking to align legal advice with business objectives.
Strong interpersonal and communication skills for building relationships.
Ability to work independently and collaboratively within a team.

Advise on regulatory matters related to payment services and compliance with financial regulations.
Draft, negotiate, and advise on contracts within the payments ecosystem.
Lead product launches across various jurisdictions.
Manage customer service issues, including referring complaints to the Financial Ombudsman Service.
Handle ad-hoc legal queries from stakeholders regarding intellectual property and corporate work.
Stay updated on regulatory developments in the payments industry and assess their business impact.
Collaborate with Global Risk and Compliance teams to maintain a regulatory framework.
Develop legal templates and processes to align legal and business objectives.

GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsWritten communicationMultitaskingCoachingStakeholder management

Posted 2 months ago

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🔥 Market Launcher - Bilingual (English/Arabic) Remote

Posted 2 months ago

📍 USA

🔍 Remittance and financial technology

Moderate level of work experience, preferably from fast-paced environments.
Fluent in English and Arabic.
Possess the right to work in the USA; visa sponsorship not available.
Willingness to travel (25-75%) and work evenings or weekends as required.

Identify the scope of the problems a diaspora community has when it comes to sending money, by embedding yourself in the community, building trust, and asking questions, both via online and offline channels.
Ensure our product fits the community’s needs, via user research and close collaboration with our product team.
Build relationships and negotiate with key partners and channels in the markets to access the community and promote virality.
Collaborate with the digital marketing team to use social media and influencers for business scaling.
Build and test new user acquisition strategies by defining hypotheses, analyzing results, and iterating.
Work with colleagues to enhance the launch playbook for faster and more successful future market entries.
Take full ownership of the growth of assigned markets and foster productive dynamics with stakeholders.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationRelationship buildingCritical thinkingCreativity

Posted 2 months ago

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Zepz

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