- Maintain accurate asset and configuration records across CT systems through consistent data entry and regular updates.
- Support full asset lifecycle management, including assignment, return, maintenance, disposal and retirement activities.
- Update and maintain CMDB records, ensuring configuration items (CIs), relationships, locations and status details are accurate and current.
- Proactively identify and resolve missing, incomplete or inconsistent asset and configuration data to improve overall data quality.
- Work closely with technical teams, service desk, project teams and service management stakeholders to validate asset and configuration information.
- Ensure all changes to assets and configuration items are properly documented and reflected in relevant systems.
- Assist in conducting audits of asset and configuration data, supporting compliance requirements and evidence gathering.
- Compile reports on asset and configuration data quality, tracking discrepancies, remediation actions and outstanding updates.
- Support audit requests by sourcing and validating relevant asset and configuration information in a timely manner.
- Act as a first point of contact for basic asset and configuration queries across teams.
Data entry