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Centorrino Technologies

👥 101-250Cloud ComputingUnified CommunicationsCyber Security💼 Private Company
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Centorrino Technologies (CT) is a managed ICT provider in Australia dedicated to delivering exceptional customer experiences.

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Jobs at this company:

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🔥 Service Delivery Analyst
Posted 2024-11-19

📍 Australia

  • A passion for exceptional customer service with empathy and understanding.
  • Excellent listening, negotiation, and presentation skills.
  • A technical understanding or the ability to quickly learn about technological product services.
  • Ability to understand technical issues and communicate them effectively to customers.

  • Supporting the service delivery managers and ITIL teams in daily tasks.
  • Building and maintaining customer relationships through remote engagements.
  • Collaborating with technical and client-facing teams to achieve customer outcomes.
  • Reviewing and presenting monthly service delivery reports, ensuring SLAs are met.
  • Serving as a contact point for customers to resolve issues and queries.
  • Championing issue resolution through ITIL principles.

GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-19
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🔥 Security Engineer
Posted 2024-11-13

📍 Australia

🔍 Cyber Security

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience in a similar client-facing role, preferably in a Managed Services environment.
  • Strong knowledge of security technologies and best practices.
  • Excellent analytical, communication and interpersonal skills.
  • Knowledge of regulatory requirements and standards such as Essential Eight, ISO 27001, and NIST.
  • Proficient in Linux and Windows server administration.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V).
  • Strong scripting skills (e.g., PowerShell, Bash).
  • Broad range of systems, network, cloud, and security products knowledge.
  • Knowledge of Azure Networking.
  • Experience with Aruba, FortiNet, and Juniper hardware.

  • Develop and implement security policies and procedures for project environments.
  • Monitor, assess, and manage vulnerabilities in systems and applications.
  • Create and maintain documentation for security protocols and incident response plans.
  • Stay current with cybersecurity trends and deliver security awareness training.
  • Lead incident response efforts, including containment and recovery.
  • Conduct comprehensive cyber risk assessments of systems and technologies.
  • Continuously improve cybersecurity services by implementing new strategies and tools.
  • Manage and maintain agreed service levels for cybersecurity operations.

BashCybersecurityAzureCollaborationLinuxDocumentationCompliance

Posted 2024-11-13
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🔥 Service Desk Analyst
Posted 2024-10-22

📍 Northern Territory, Australia; Melbourne, Victoria, Australia; Sydney, New South Wales, Australia

🧭 Full-Time

🔍 Technology

  • A process driven mindset.
  • High attention to detail.
  • Willingness to learn new things.
  • A positive and collaborative can-do attitude.
  • Excellent communication skills.
  • Experience in a similar role.

  • Working within a dedicated sub team to own our client's end user on-boarding experience.
  • Ensuring all documented processes are being followed and high-quality outcomes are experienced by customers with every encounter.
  • Refining, updating, and improving processes in line with customers' changing needs.
  • Working with a range of technologies, including Microsoft 365 stack, Active Directory, VOIP solutions, and more.

Attention to detail

Posted 2024-10-22
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