Senior Systems Engineer

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Requirements:

• Minimum of 4 years of experience in a similar client-facing role, preferably in a Managed Service Provider (MSP), Projects or Professional Services environments.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical stakeholders.
• Great attitude to collaboration and adapting to challenging situations

Responsibilities:

• Lead and execute small paid pieces of work from conception to completion.
• Define the scope and quote on the work
• Create detailed technical documentation for implemented solutions and configurations.
• Ensure accurate and up-to-date documentation.
• Handover the completed work to BAU Teams
• Interface with clients to understand their needs and provide technical guidance.
• Communicate the ticket status, issues, and resolutions effectively.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the best quality solutions.