Apply📍 United States
🔍 SaaS, Technology
- Proven experience in Customer Success, Account Management, or Marketing, preferably in a SaaS or technology-focused environment.
- Strong knowledge of CRM and CSM platforms (e.g., Salesforce, Churn Zero/ Client Success).
- Experience with email marketing tools and automation platforms (Marketo).
- Analytical mindset with the ability to interpret data, generate insights, and take action.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Manage a portfolio of lower-touch customers with a focus on scalable, digital-first strategies.
- Develop and implement digital engagement strategies including email campaigns and automated workflows.
- Monitor and analyze customer health metrics to proactively address risks and identify expansion opportunities.
- Collaborate with cross-functional teams to align on customer needs and improve the customer journey.
- Serve as the primary point of contact for digital engagement initiatives, addressing customer inquiries.
- Continuously optimize and improve digital customer success processes to maximize efficiency.
- Act as the voice of the customer, providing feedback to internal teams.
SalesforceCRMData analyticsCustomer Success
Posted about 2 months ago
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