Customer Success Manager - Digital Engagement

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Requirements:

• Proven experience in Customer Success, Account Management, or Marketing, preferably in a SaaS or technology-focused environment.
• Strong knowledge of CRM and CSM platforms (e.g., Salesforce, Churn Zero/ Client Success).
• Experience with email marketing tools and automation platforms (Marketo).
• Analytical mindset with the ability to interpret data, generate insights, and take action.
• Excellent written and verbal communication skills with a customer-centric approach.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities:

• Manage a portfolio of lower-touch customers with a focus on scalable, digital-first strategies.
• Develop and implement digital engagement strategies including email campaigns and automated workflows.
• Monitor and analyze customer health metrics to proactively address risks and identify expansion opportunities.
• Collaborate with cross-functional teams to align on customer needs and improve the customer journey.
• Serve as the primary point of contact for digital engagement initiatives, addressing customer inquiries.
• Continuously optimize and improve digital customer success processes to maximize efficiency.
• Act as the voice of the customer, providing feedback to internal teams.