Customer Success Manager - Credit & Collections Management

View full description

Requirements:

• 7+ years of experience as a Credit/Risk/Collections Manager in large organizations.
• Ability to manage a portfolio of enterprise clients with simultaneous projects.
• Strong client-facing skills.
• Excellent time management and presentation skills.
• Good knowledge of Receivables Management technology.
• Bachelor's or Master's degree in Finance, Business Administration, Economics, or a relevant field.

Responsibilities:

• Be the main point of contact for named enterprise accounts.
• Provide insights to customers for optimal use of Sidetrade solutions.
• Advocate for customer needs with Product Management and Support teams.
• Gauge customer engagement and suggest product and service enhancements.
• Identify upsell and cross-sell opportunities to support renewals.