- Set and enforce certification standards and evaluation criteria for external professional learning partners.
- Design and run quality monitoring, including observations, delivery QA, and analysis of partner-specific survey data.
- Synthesize participant feedback across all channels to identify actionable insights for the delivery team.
- Develop and pilot new specialized delivery models, such as curriculum professional learning and condensed sessions.
- Personally lead high-stakes or complex professional learning experiences to model best practices and inform quality improvements.
- Identify and remediate partner performance issues to maintain high service standards.
Data AnalysisOperations ManagementQuality Assurance