Apply📍 USA
🧭 Full-Time
💸 130000.0 - 170000.0 USD per year
🔍 Healthcare
- 6-10+ years of experience in provider operations, workforce management, or business process design/execution within a high-growth startup or technology driven healthcare organization.
- At least 3+ years of team leadership experience, with a proven ability to effectively manage and develop direct reports to drive business outcomes.
- Expertise in clinical capacity planning and workforce management to optimize clinician supply.
- Strong quantitative and analytical skills, with fluency in Excel/Google Sheets and proficiency in Business Intelligence tools such as Looker, Tableau, Metabase, or Quicksight (SQL a plus)
- A data-driven mindset, able to challenge assumptions, interrogate data, and dive into quantitative problem-solving.
- Proven track record of scaling and optimizing operational workflows, ensuring efficiency while maintaining clinician experience.
- Strong cross-functional collaboration and stakeholder management skills, with the ability to influence across teams while holding them accountable for business results.
- Experience leading high-stakes, cross-functional projects in a fast-paced, ambiguous environment.
- A resourceful, action-oriented self-starter with a bias toward efficiency and continuous improvement.
- Passionate about driving success in a startup environment and making an impact on improving access to healthcare.
- Own and optimize Wheel’s supply funnel and internal processes, systems, and workflows; ensuring they are designed for scale
- Work closely with Clinical & Marketplace teams to ensure excellent holistic clinician training and onboarding practices and ensure our clinician supply is mapped to patient needs
- Be a critical “voice of the clinician”: consistently surface clinician and business issues/opportunities and build business cases to inform broader Wheel roadmaps
- Consistently “play offense”: identify opportunities to delight clinicians, reduce churn, and increase engagement
- Manage a growing team of amazing operators!
- Lead the end-to-end clinician acquisition strategy, including recruiting, top-of-funnel supply planning, and longitudinal care workforce development.
- Develop scalable sourcing models to bring high-quality and high performing clinicians to Wheel.
- Define and align long-term recruiting strategies with Wheel’s growth trajectory and evolving client demands.
- Own key performance metrics (OKRs/KPIs) related to clinician supply, ensuring visibility into funnel performance and recruitment effectiveness.
- Oversee and optimize the onboarding funnel, improving conversion rates and removing inefficiencies to increase speed-to-activation.
- Collaborate with Clinical leadership to ensure new clinicians are set up for success through structured training, clinical alignment, and support.
- Partner with Marketplace Ops, Credentialing, and Recruiting teams to maintain a streamlined provider journey from recruitment to activation.
- Improve workforce planning and clinician utilization tracking, ensuring network supply meets client demand efficiently.
- Implement data-driven insights and automation to enhance operational efficiency, reduce manual touchpoints, and scale provider operations effectively.
- Develop and execute a comprehensive clinician engagement strategy, incorporating both short-term and long-term initiatives.
- Establish structured feedback loops to gather insights from clinicians and continuously refine their experience at Wheel.
- Identify key investment areas to position Wheel as the top choice for 1099 clinicians, enhancing retention and clinician satisfaction.
- Define and implement strategies to reduce churn, improve clinician responsiveness, and drive sustained engagement.
- Own OKRs and KPIs related to engagement, retention, and churn, ensuring clear visibility into clinician performance and experience.
LeadershipProject ManagementSQLBusiness IntelligenceData AnalysisPeople ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementBusiness OperationsStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringOrganizational skillsActive listeningRecruitmentData visualizationTeam managementStakeholder managementProcess improvementBudget management
Posted 17 days ago
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