Senior Manager, Provider Operations

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Requirements:

• 6-10+ years of experience in provider operations, workforce management, or business process design/execution within a high-growth startup or technology driven healthcare organization.
• At least 3+ years of team leadership experience, with a proven ability to effectively manage and develop direct reports to drive business outcomes.
• Expertise in clinical capacity planning and workforce management to optimize clinician supply.
• Strong quantitative and analytical skills, with fluency in Excel/Google Sheets and proficiency in Business Intelligence tools such as Looker, Tableau, Metabase, or Quicksight (SQL a plus)
• A data-driven mindset, able to challenge assumptions, interrogate data, and dive into quantitative problem-solving.
• Proven track record of scaling and optimizing operational workflows, ensuring efficiency while maintaining clinician experience.
• Strong cross-functional collaboration and stakeholder management skills, with the ability to influence across teams while holding them accountable for business results.
• Experience leading high-stakes, cross-functional projects in a fast-paced, ambiguous environment.
• A resourceful, action-oriented self-starter with a bias toward efficiency and continuous improvement.
• Passionate about driving success in a startup environment and making an impact on improving access to healthcare.

Responsibilities:

• Own and optimize Wheel’s supply funnel and internal processes, systems, and workflows; ensuring they are designed for scale
• Work closely with Clinical & Marketplace teams to ensure excellent holistic clinician training and onboarding practices and ensure our clinician supply is mapped to patient needs
• Be a critical “voice of the clinician”: consistently surface clinician and business issues/opportunities and build business cases to inform broader Wheel roadmaps
• Consistently “play offense”: identify opportunities to delight clinicians, reduce churn, and increase engagement
• Manage a growing team of amazing operators!
• Lead the end-to-end clinician acquisition strategy, including recruiting, top-of-funnel supply planning, and longitudinal care workforce development.
• Develop scalable sourcing models to bring high-quality and high performing clinicians to Wheel.
• Define and align long-term recruiting strategies with Wheel’s growth trajectory and evolving client demands.
• Own key performance metrics (OKRs/KPIs) related to clinician supply, ensuring visibility into funnel performance and recruitment effectiveness.
• Oversee and optimize the onboarding funnel, improving conversion rates and removing inefficiencies to increase speed-to-activation.
• Collaborate with Clinical leadership to ensure new clinicians are set up for success through structured training, clinical alignment, and support.
• Partner with Marketplace Ops, Credentialing, and Recruiting teams to maintain a streamlined provider journey from recruitment to activation.
• Improve workforce planning and clinician utilization tracking, ensuring network supply meets client demand efficiently.
• Implement data-driven insights and automation to enhance operational efficiency, reduce manual touchpoints, and scale provider operations effectively.
• Develop and execute a comprehensive clinician engagement strategy, incorporating both short-term and long-term initiatives.
• Establish structured feedback loops to gather insights from clinicians and continuously refine their experience at Wheel.
• Identify key investment areas to position Wheel as the top choice for 1099 clinicians, enhancing retention and clinician satisfaction.
• Define and implement strategies to reduce churn, improve clinician responsiveness, and drive sustained engagement.
• Own OKRs and KPIs related to engagement, retention, and churn, ensuring clear visibility into clinician performance and experience.