Vice President, Clinical Operations

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Requirements:

• Minimum of 10 years of leadership experience in a clinical or healthcare management role inclusive of telemedicine as the predominant practice method.
• Experience working with digital product and technical teams preferred.
• Excellent communication and interpersonal skills required.
• Ability to blend clinical knowledge and experience with business knowledge and experience to create unique strategies for the clinical organization as required.

Responsibilities:

• Provide leadership to the Clinical Operations Team.
• Manage and scale clinical support operations, ensuring effective, efficient support for Wheel’s clinical network.
• Serve as the point of contact for clients as needed, ensuring clinical operational alignment with client needs and expectations.
• Ensure the team manages the clinical aspects of client launches on time and with accuracy, including adherence to client-specific guidelines and regulatory requirements.
• Lead the development and execution of the Quality Assurance Program and chair the Quality Assurance Committee, ensuring clinicians adhere to Wheel’s clinical standards and client-specific guidelines.
• Maintain and oversee the clinical regulatory aspects of collaborative agreements to ensure compliance with legal and regulatory requirements.
• Create and implement scalable processes and procedures to ensure clinical excellence and operational efficiency across the organization.
• Ensure the recruitment training and key performance metrics for clinical teams.
• Ensure availability and performance of key 3rd party systems for clinical operations.
• Develop frameworks and procedures to optimize clinical workflows and care programs over time; including but not limited to identifying, implementing, and tracking patient and clinical outcomes metrics across care programs and using data to drive and deploy iterative improvements.
• Manage Wheel’s clinical patient safety escalation protocols and active escalations, ensuring clinical standards and quality are consistent and on target.
• Collaborate with legal and compliance teams to address any regulatory challenges and ensure ongoing compliance. Provide guidance on clinical governance and best practices for compliantly treating patients.
• Ensures appropriate clinical quality programs and measures tracking and reporting of internal stakeholders and externally to clients.
• Review escalations for clinical quality and ensure remediation meets severity level.
• Tactfully handle interactions with clinicians and address emergent issues as needed.
• Formulate strategies and protocols to prevent potential challenges and to streamline any potential clinical challenges when they arise.