Help Scout

👥 101-250💰 $15.0m Series B on 2021-01-31Customer ServiceTechnical SupportSoftware
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Help Scout is a company that offers a helpdesk and customer interaction solution through email and live chat for small and medium businesses. They provide a ticketing system for managing E-mail customer support services and analytics solutions to improve business decisions.

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📍 United States

🧭 Full-Time

💸 136000 - 168000 USD per year

🔍 Customer support software

  • Motivated by creating outstanding software experiences.
  • Experienced in crafting customer-focused solutions with client and server-side technologies.
  • Comfortable with high traffic volumes and working with APIs.
  • Friendly, collaborative attitude, with clear communication skills.
  • Emphasizes personal growth, constructive feedback, and mentoring.

  • As a member of the Product team, build software applications and APIs, creating delightful product features.
  • Participate in implementation, testing, backlog prioritization, code reviews, and architectural decisions.
  • Provide engineering support focusing on performance, security, and usability for a magical customer experience.
  • Collaborate with project and product managers, designers, and other engineers in an agile, iterative remote development environment.

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Posted 2024-07-11
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