Help Scout

👥 101-250💰 $15,000,000 Series B about 4 years agoCustomer Service Technical Support Software💼 Private Company

Help Scout is a company that offers a helpdesk and customer interaction solution through email and live chat for small and medium businesses. They provide a ticketing system for managing E-mail customer support services and analytics solutions to improve business decisions.

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Jobs at this company:

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🔥 Social Content Producer

Posted about 1 month ago

📍 United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway

🧭 Full-Time

💸 107000.0 - 120000.0 USD per year

🔍 Software Development

🔧 Requirements

Your copywriting skills are 10/10. You know how to write native copy for each social platform — and can do so while staying true to the Help Scout brand and adding your own flair.
You’ve got strong video production chops, and you might dabble in audio and design as well.
You are a true subject matter expert on all things B2B social media. You know the landscape, the use cases and nuances of different platforms, and you not only know social trends… you can predict and/or set them yourself.
You’re a bridge builder. This role will require you to have a pulse on what’s happening across the company… and make a lot of new work BFFs.
You have an endless supply of new content ideas, from proven tactics to wild experiments, that will make people feel something, remember something, or laugh out loud.

💡 Responsibilities

Develop and own the content strategy across all our social channels, taking ideas from concept phase all the way to distribution and measuring impact.
Produce great content! The formats may vary (short and long form copy, video, polls, memes, images, and more) but your high standards for quality and attention to detail stay consistent.
Work closely with leaders and teammates across the org to leverage more employee voices, stories, and expertise across our social channels.
Get to deeply know and understand Help Scout’s core audiences through both social listening/monitoring and engaging with them directly. You should know what matters to them, where they’re engaging, and what content makes them feel seen or inspired.
Regularly report out on impressions and other key metrics, and know how to translate them into the impact your work is making on our brand awareness and growth.
Optimize our social channels for engagement and reach.
Stay up-to-date on algorithm changes, new features and tools, and opportunities for co-marketing with influencers or customers.
Propose additional budget for (and manage) contractors or tools you need to see your strategy through to its fullest potential.

Project ManagementGoogle AnalyticsContent creationCommunication SkillsAnalytical SkillsCustomer serviceSEOExcellent communication skillsWritingCreativityMarketingStrategic thinkingDigital Marketing

Posted about 1 month ago

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🔥 Senior Backend Engineer - Java/Kotlin

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 156000.0 - 168000.0 USD per year

🔍 Software Development

🔧 Requirements

Proficiency in Spring Boot
Enthusiastic about the JVM ecosystem
Comfortable with high traffic volumes

💡 Responsibilities

Work with Java and Kotlin, and collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
Be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
Participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
Make purposeful and data-driven improvements to our systems and quantitatively measure success
Provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
Partner with our Talent team to help us hire our future team members when needed.

Software DevelopmentSQLJavaJVMKotlinSpring BootAlgorithmsAPI testingData StructuresREST APICI/CDAgile methodologiesMicroservices

Posted about 1 month ago

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🔥 Senior iOS Engineer

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 162000.0 - 175000.0 USD per year

🔍 Software Development

🔧 Requirements

Deep understanding and extensive hands-on experience with Swift.
Great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality.
Excellent understanding of mobile interaction design.
Stay up-to-date with the latest advancements in mobile technology, specifically the iOS platform, and can provide insightful advice about leveraging native platform APIs.
Interest in Kotlin Multiplatform Mobile development. Prior experience in this domain or with Kotlin is appreciated, but not required.

💡 Responsibilities

Have significant ownership in the development of our iOS application.
Collaborate closely with our Android Engineers as a cohesive and collaborative Mobile Team.
Work alongside Product and Design teams to provide input on the mobile application user experience and interface designs.
Write clean, efficient, and maintainable code using Swift, some Objective-C (in a few pockets of our code base), and Kotlin Multiplatform.
Ensure the high performance, quality, and responsiveness of our iOS application.
Debug and resolve technical issues that arise in our iOS application.
Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
Continuously work on adding new features, optimizing for other devices, and improving the product.

iOS DevelopmentKotlinObjective-CSwiftMobile testingREST APIJSONSoftware EngineeringDebugging

Posted about 1 month ago

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🔥 Senior Frontend Engineer

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 136000.0 - 168000.0 USD per year

🔍 Software Development

🔧 Requirements

Experience with PHP and REST APIs is a plus. You're comfortable occasionally venturing into backend code to support frontend features.
Experience with React, Redux, Next.js, CSS, Jest, Cypress
Time Zone Requirement: Your regular working hours should overlap with 9 AM - 1 PM ET.

💡 Responsibilities

Maintain high standards while contributing to Help Scout’s JavaScript and CSS best practices, leaving codebases better than you found them.
Partner with Designers in implementing UI/UX designs from Figma and Storybook, always prioritizing the customer experience and ensuring every interaction is polished and intuitive.
Improve performance, security, and usability to ensure a magical customer experience.
Occasionally work with backend technologies, especially REST APIs, to power frontend features (PHP and NextJS are pluses.)
Embrace remote work, participating in two-week iterations and communicating mostly via Slack. Autonomy and trust are key—we believe in getting work done where and when you are most productive.

PHPCypressFigmaFrontend DevelopmentGitCSSJavascriptJestUI DesignUser Experience DesignREST APIReduxNext.jsReactCommunication SkillsCollaboration

Posted about 1 month ago

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🔥 Lead Product Designer

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 172000.0 - 198000.0 USD per year

🔍 Software Development

🔧 Requirements

Experience working in customer data, data visualization, and reporting problem spaces, as well as end-to-end customer journeys.
Over-invest in well crafted interaction and visual design that makes the customer experience feel human, modern and delightful.
Embrace ambiguity and lead design initiatives that extend beyond UI features, delivering holistic solutions with a high bar for taste and simplicity.

💡 Responsibilities

Own design and user experience for core product areas of Help Scout—from concept to completion and every detail in between.
Navigate complex, ambiguous problems and distill them down to clear, actionable steps through ruthless prioritization and clear team alignment.
Participate in hiring and improving the design culture within Help Scout.

AgileFigmaUI DesignUser Experience DesignCross-functional Team LeadershipProduct designREST APICommunication SkillsAnalytical SkillsCollaborationSketchMentoringJSONData visualizationStakeholder managementPrototypingData analyticsData management

Posted about 1 month ago

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🔥 Future Openings at Help Scout

Posted about 1 month ago

📍 United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway

🧭 Full-Time

🔍 Software Development

🔧 Requirements

We do not sponsor visas.

💡 Responsibilities

The job description is for future openings and does not specify responsibilities.

Backend DevelopmentSoftware DevelopmentFrontend DevelopmentFull Stack DevelopmentProduct ManagementUI DesignProduct designAccount ManagementSales experienceCustomer supportCustomer Success

Posted about 1 month ago

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🔥 Director of Product Operations

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 B2B SaaS

🔧 Requirements

Proven track record (ideally 5+ years) of leading product operations teams to deliver innovative and impactful solutions, ideally in a B2B SaaS product space.
Exceptional communication skills.
Proven experience in program or project management within a technology or engineering organization.
Deeply familiar with Product Management and Engineering workflows, tools, and best practices.
Strong focus on customer experience and satisfaction.
Driven by the impact of your work on the company’s success and customer satisfaction.

💡 Responsibilities

Organize the measurement of the Experience Org’s objectives and key results and communicate progress to department stakeholders.
Implement process improvements to optimize product operations with the goal of improving efficiency and overall delivery of the organization.
Drive operational consistency and rigor across the product lifecycle, from ideation to launch and beyond.
Oversee the product roadmap and release management processes, ensuring timely and high-quality delivery of new features.
Lead program and project management, when needed, to ensure teams have support.
Partner with Product Management, Engineering, and Design teams to close the feedback loop and build a cohesive story that ties our work to impact for the customer.

LeadershipProject ManagementProduct ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementRelease ManagementCommunication SkillsStakeholder managementStrategic thinkingProcess improvementChange ManagementSaaS

Posted about 1 month ago

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