ApplyDirector of Product Operations
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💎 Seniority level: Director, 5+ years
📍 Location: United States, EST, PT
🔍 Industry: B2B SaaS
🏢 Company: Help Scout👥 101-250💰 $15,000,000 Series B about 4 years agoCustomer ServiceTechnical SupportSoftware
🗣️ Languages: English
⏳ Experience: 5+ years
🪄 Skills: LeadershipProject ManagementProduct ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementRelease ManagementCommunication SkillsStakeholder managementStrategic thinkingProcess improvementChange ManagementSaaS
Requirements:
- Proven track record (ideally 5+ years) of leading product operations teams to deliver innovative and impactful solutions, ideally in a B2B SaaS product space.
- Exceptional communication skills.
- Proven experience in program or project management within a technology or engineering organization.
- Deeply familiar with Product Management and Engineering workflows, tools, and best practices.
- Strong focus on customer experience and satisfaction.
- Driven by the impact of your work on the company’s success and customer satisfaction.
Responsibilities:
- Organize the measurement of the Experience Org’s objectives and key results and communicate progress to department stakeholders.
- Implement process improvements to optimize product operations with the goal of improving efficiency and overall delivery of the organization.
- Drive operational consistency and rigor across the product lifecycle, from ideation to launch and beyond.
- Oversee the product roadmap and release management processes, ensuring timely and high-quality delivery of new features.
- Lead program and project management, when needed, to ensure teams have support.
- Partner with Product Management, Engineering, and Design teams to close the feedback loop and build a cohesive story that ties our work to impact for the customer.
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