CloudFactory

đź‘Ą 501-1000đź’° $65,000,000 Private over 5 years agoCrowdsourcingArtificial Intelligence (AI)Computer VisionOutsourcingImage RecognitionEnterprise SoftwareNatural Language Processing
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CloudFactory is a social enterprise that empowers tech teams to train AI with high-quality data at scale, while connecting and uplifting 1 million individuals through online work opportunities, learning, and leadership development.

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đź“Ť Colombia

🧭 Full-Time

🔍 AI/Machine Learning

  • Bachelor's degree in Project Management, Business Administration, or a technology field.
  • 5-8 years of experience in project management, including managing large-scale projects.
  • Proficiency with project management software and tools.
  • Strong leadership, organizational, and communication skills.
  • Ability to work independently and lead a team.
  • Commitment to continuous learning and professional development.
  • Native or Fluent in the English language is mandatory.
  • Manage high-impact pilot/special projects, managing them from concept to successful launch in production.
  • Define project scope, objectives, and deliverables, crafting comprehensive plans and communication strategies to guide execution starting from Pre-Sales to Production launch
  • Assess the viability of a new concept or approach by continuously providing feedback to the Product department and other needed stakeholders.
  • Utilize data insights to make informed decisions throughout the project lifecycle
  • Proactively identify, assess, and mitigate risks to ensure project success
  • Develop, manage, and monitor project budgets and resource allocation.
  • Ensure documentation and processes are fully created for successful launch into production.
  • Create and adapt training materials to better onboard the workforce , making the complex simple and easily accessible to our workforce.
  • Manage CloudWorkers workforce by always ensuring workforce readiness in new use cases and tooling
  • Define quality standards with respective stakeholders and ensure project outputs meet quality standards through reviews and audits.
  • Keep up with the latest technology developments, validating them for CloudFactory and our Clients.
  • Engage with stakeholders, manage their expectations, and provide regular updates.
  • Resolve project issues, manage scope changes, and implement corrective actions with support from adequate departments.
  • Track performance metrics and prepare status reports for stakeholders.
  • Lead and coordinate the project team, assigning tasks and fostering a collaborative environment.
  • Identify and implement process improvements and best practices.
  • Lead by example, demonstrating professionalism and commitment.
  • Propose improvements to team processes for enhanced performance.
  • Actively manage personal performance goals and provide feedback to colleagues.

Project ManagementData AnalysisCollaborationClient relationship managementBudgetingRisk ManagementStakeholder managementChange Management

Posted 16 days ago
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🔥 Sector Leader
Posted 27 days ago

🔍 Technology or Consulting

  • Bachelor’s Degree in Business, Account Management, or a related field; advanced degree preferred.
  • 7+ Years of Experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients.
  • Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail is a plus.
  • Ability to develop actionable plans to address client needs and drive revenue growth.
  • Proven track record of managing and growing long-term client relationships with executive stakeholders.
  • Strong ability to present complex concepts to both technical and non-technical audiences.
  • Experience using data to drive decision-making and improvements in customer success and account strategy.
  • Strong attention to detail with the ability to manage multiple client accounts simultaneously.
  • Ability to travel as needed to meet with clients and manage relationships effectively.
  • Develop and execute tailored account strategies to align client objectives with CloudFactory’s AI solutions, ensuring long-term value and retention.
  • Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion.
  • Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
  • Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
  • Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
  • Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
  • Track and report key performance metrics to measure account success and identify areas for improvement.
  • Work closely with internal teams—including sales, marketing, customer success, and product management—to ensure a cohesive approach to client management.
  • Provide insights and feedback to product and service teams to enhance CloudFactory’s AI offerings based on client needs.
  • Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.
  • Align client objectives with CloudFactory’s strategic goals, ensuring measurable impact from AI solutions.
  • Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
  • Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty.
Posted 27 days ago
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