Velocity Global

👥 501-1000💰 $400,000,000 Series B almost 3 years ago🫂 Last layoff about 2 years agoProductivity Tools Employment Human Resources Information Technology Recruiting💼 Private Company

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Velocity Global is a company focusing on global workforce management solutions, leveraging advanced technologies to streamline go-to-market (GTM) systems. They aim to facilitate international business operations by helping organizations navigate complex global employment landscapes.

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Jobs at this company:

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🔥 Service Excellence Manager

Posted about 18 hours ago

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Bachelor's degree or equivalent work experience required; Master's degree a plus
Minimum of 3 years of experience in a Customer Services role or equivalent providing transactional and services support to clients.
An experience in Client Account Management is preferable.
Experience in project management is preferable
Consultative customer service and project management style.
Experience with international business and contributing at a high level.

💡 Responsibilities

Lead service delivery for our largest and most strategic clients, ensuring an exceptional experience through proactive management and high-touch engagement.
Oversee onboarding, offboarding, and high-volume service requests, ensuring timely completion and exceeding client expectations.
Monitor ongoing client activities, proactively addressing needs, preventing escalations, and ensuring SLAs are met.
Serve as the primary escalation point for service-related issues, driving swift resolutions and implementing long-term solutions to enhance service quality.
Build and maintain strong relationships with HR Points of Contact, positioning yourself as a trusted extension of their HR team.
Conduct regular client check-ins to review account activities, address challenges, and share insights on trends, feedback, and overall account health.
Lead customer communications on critical topics, such as compliance concerns, payroll issues, and expectation management.
Monitor customer sentiment, analyze feedback from NPS surveys, and implement action plans to improve satisfaction.
Facilitate product training and onboarding for new clients, promoting platform adoption and self-service resources.
Identify opportunities for customer growth, including backfill hires, benefits optimization, and market insights to support strategic workforce decisions.
Stay informed on process updates, product enhancements, and best practices to deliver exceptional service.

Posted about 18 hours ago

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🔥 Account Executive III

Posted 6 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

4+ years of experience in prospect-facing software sales roles focused on SMB to Mid-Market
4+ years of experience generating self-sourced outbound leads
Track record achieving/exceeding quota targets.
Excellent presentation, negotiation and follow-through skills
The ability to work independently and self-manage consistently
Ability to assimilate information quickly. We do business across 185+ countries so there is a lot to learn!

💡 Responsibilities

Demonstrated ability to develop and maintain effective business, sales, and marketing plans to manage a territory's activity and development.
Identify new accounts and introduce the Velocity Global value proposition to key decision-makers
Strong ability to create sales presentation messages, positioning statements, and other sales collateral.
Effectively transfers thoughts and expresses ideas using speech, and listening skills to influence others and gain support
Properly forecast monthly, quarterly, and annual revenue numbers for assigned territory.
Use quarterly forecasting and pipeline management to manage sales growth
Influences other teams to drive holistic revenue growth.
Develop and maintain a high level of knowledge about Velocity Global's products and services, marketplace served, competitive landscape, and other business issues relevant to the position.
Provide constant feedback to Sales management on the territory environment.
Share input with other departments in preparing sales materials and technical publications.

Project ManagementSQLBusiness DevelopmentSalesforceCommunication SkillsCustomer serviceRESTful APIsNegotiationPresentation skillsAccount ManagementClient relationship managementSales experienceMarket ResearchLead GenerationCRMSaaS

Posted 6 days ago

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🔥 Careers at Velocity Global | View Open Positions

Posted 8 days ago

📍 India

🧭 Full-Time

🔍 HR Shared Services

🔧 Requirements

Bachelor's degree or an equivalent certification.
2+ years of experience in International Shared Service Centers or equivalent providing operational support and work experience in cross-functional projects.
Previous experience working across different time zones, preferably in a 24/5 setup.
A fundamental understanding of Advanced Excel skills, preferably in VBA Macros / Complex formulas, HTML, SQL, or programming skills is highly preferred.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to accurately process transactions and data.

💡 Responsibilities

Provide high-quality service support to our global clients and different functional teams in collaboration with the Client Experience, Employee Experience, Payroll, Finance, IT, International Velocity Global teams, and local service providers across the globe.
Provide support for HR-related inquiries and requests from employees and management, responding in a timely and professional manner.
Assist with the administration of HR programs and initiatives, such as benefits, compensation, and performance management.
Ensure all projects and tasks are tracked in the internal ticket management system.
Ensure high levels of data accuracy and data integrity throughout systems.
Flexibility to work in rotational shifts, starting early in the day or finishing late in the evening.
Work closely with stakeholders and develop good relationships across different functional teams.

SQLExcel VBAHR ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementInterpersonal skillsRelationship buildingCross-functional collaborationData entryData management

Posted 8 days ago

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🔥 Vice President of Global Customer Solutions and Shared Services

Posted 9 days ago

📍 United States

🧭 Full-Time

🔧 Requirements

15+ years of business experience (international business preferred), including 10+ years within a client services division.
10+ years of experience leading teams, developing people and processes.
Extensive experience leading shared services organizations, with a focus on both operational excellence and customer satisfaction.
An ability to innovate and implement unique solutions that address complex operational challenges.
A strong strategic, analytical, and metric-driven mindset, with the ability to interpret data to drive business decisions.
A proven ability to lead, inspire, and collaborate effectively with both internal and external stakeholders.
A bachelor's degree in a related field, or equivalent work experience.

💡 Responsibilities

Collaborate with Client Experience, Employee Experience, Payroll, Finance, and other internal teams to provide high-quality service support to both global teams and customers.
Develop and implement organizational strategies that drive operational excellence, ensuring both optimal cost efficiency and high customer satisfaction.
Lead talent planning and development efforts, including hiring, coaching, and managing a high-performing team that aligns with company goals.
Champion the customer perspective, fostering a customer-centric culture across operations to continually enhance the customer experience.
Drive continuous improvement by working closely with functional leaders to streamline processes and improve organizational efficiencies.
Oversee and achieve key performance indicators (KPIs) across five critical operational functions: Global Benefits Operations Global Immigration Operations Global Delivery Center (Shared Services) Customer Education and Internal Training L1 and L2 Support

LeadershipProject ManagementPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementBusiness OperationsFinancial ManagementStrategic ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringOrganizational skillsCoachingTrainingClient relationship managementRelationship managementSales experienceTeam managementStakeholder managementProcess improvementCustomer supportChange ManagementCustomer SuccessBudget management

Posted 9 days ago

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🔥 Careers at Velocity Global | View Open Positions

Posted 12 days ago

📍 INDIA

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Bachelor's degree or equivalent certification.
Minimum 1 year of experience in a customer service role or similar, providing transactional and service-based client support.
Experience working across different time zones, ideally in a 24/5 support setup.
Familiarity with ticket management systems and case-tracking tools.
Proficiency in English (verbal and written).
Tech-savvy, with experience using Microsoft Office, Google Suite, and other digital tools.
Strong research, organizational, and problem-solving skills.
A consultative, client-focused approach to communication.
Experience with creating positive client experiences.
Interest in international business and employment.

💡 Responsibilities

Be the first point of contact for client inquiries, ensuring tier 1 support and issue resolution.
Manage internal and external communication through the case management platform, collaborating with team members for efficient workflow.
Resolve client issues, escalating to specialist teams as needed.
Deliver high-quality service aligned with Service Level Agreements (SLAs).
Update client tickets within the case management platform, ensuring prompt escalation when needed.
Research client questions and scenarios, presenting clear solutions to both clients and company partners.
Provide guidance on payroll, expenses, and HR-related queries.
Analyze data from multiple sources to deliver concise insights to clients and teams.
Collaborate across service lines to provide quick issue resolution.
Enhance client satisfaction by reviewing past interactions, making recommendations, and implementing solutions to improve service.
Update Velocity Global's internal knowledge management tools.
Maintain expertise in international employment and payroll.
Demonstrate flexibility to work rotational shifts, including early mornings, late evenings, and public holidays.

Data AnalysisCustomer serviceMicrosoft OfficeFluency in EnglishTroubleshootingTechnical support

Posted 12 days ago

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🔥 Senior Designer

Posted 18 days ago

🧭 Full-Time

🔧 Requirements

Bachelor's Degree or relevant experience in art, advertising, marketing, communications, or a related field (degree/certificate not required).
6-8 years of professional design experience, an understanding of brand development and multichannel marketing concepts, with a portfolio showcasing integrated campaigns and innovative brand work.
Experience in brand, campaign, and product design; a mix of B2B and B2C experience.
Proficient in creative software, including Figma, Photoshop, InDesign, and Illustrator, with expertise in design for web, video, animation, and advertising.
A collaborative mindset and the ability to translate complex ideas into visually compelling concepts that resonate globally.

💡 Responsibilities

Design and implement high-quality, on-brand creative solutions across digital/web, display, social media, sales materials, events, presentations, and activations—including the ability to concept and execute animations.
Contribute to the creative process, including brainstorming sessions, design reviews, and hands-on development of important deliverables.
Partner with stakeholders across teams to create compelling visual content that resonates with Velocity Global's audiences, refining and evolving Velocity Global's visual identity.
Ensure all work follows Velocity Global's brand guidelines while pushing creative boundaries to enhance the brand.
Conduct research, stay informed on cultural insights, and analyze industry trends to produce authentic and resonant creative work.
Partner with external agencies and freelancers as needed to deliver exceptional work.
Act as a brand steward, ensuring a consistent and cohesive visual approach across all creative outputs.

Posted 18 days ago

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🔥 SMB Sales Executive

Posted 26 days ago

🧭 Full-Time

💸 76500.0 - 85000.0 USD per year

🔍 Software Development

🔧 Requirements

4+ years of experience in prospect-facing software sales roles focused on SMB to Mid-Market
4+ years of experience generating self-sourced outbound leads
Track record achieving/exceeding quota targets.
Excellent presentation, negotiation and follow-through skills
Ability to assimilate information quickly.

💡 Responsibilities

Demonstrated ability to develop and maintain effective business, sales, and marketing plans to manage a territory’s activity and development.
Identify new accounts and introduce the Velocity Global value proposition to important decision-makers
Properly forecast monthly, quarterly, and annual revenue numbers for assigned territory.
Use quarterly forecasting and pipeline management to manage sales growth
Influence other teams to drive holistic revenue growth.
Develop and maintain a high level of knowledge about Velocity Global’s products and services, marketplace served, competitive landscape, and other business issues relevant to the position.
Provide constant feedback to Sales management on the territory environment.
Share input with other departments in preparing sales materials and technical publications.

Posted 26 days ago

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🔥 Regional Finance Senior Associate, EMEA

Posted about 1 month ago

📍 United Kingdom, Ireland

🔍 Global workforce management

🔧 Requirements

Relevant professional qualification in finance such as CA/ACCA/CPA (full qualification preferred).
4+ years of accounting/finance experience.
NetSuite experience preferred.
Experience with Foreign Currency transactions preferred.
In-depth understanding of accounts receivable and accounts payable.
In-depth understanding of accounting month close processes.
Proficiency in Microsoft Excel.
Promote effective interaction with all levels of personnel.
Display appropriate ethical knowledge through integrity and professional conduct.

💡 Responsibilities

Help with the local month-end close processes and maintenance of general ledgers.
Ensure accurate monthly financial reporting deliverables, including reconciliations, balance sheet, income statement and cash flow statement.
Analyze accounting data to produce financial insights and forecasts.
Oversight and support of daily finance operations within EMEA Region.
Prepare, record, and adjust Journal entries.
Process, research and record invoices, payments, and expenses.
Perform monthly Balance Sheet account reconciliations.
Maintain fixed asset and depreciation schedules.
Ensure compliance with accounting principles, company procedures, and regulations.
Work with local Vendors to help prepare local statutory financial statements.
Assist with the preparation and review of Tax filings.
Participate in budgeting process and financial statement audits.
Identify and assist with process improvements projects.
Help with special projects and other finance tasks.

Microsoft ExcelAccountingBudgetingProcess improvementFinancial analysis

Posted about 1 month ago

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