Vice President of Global Customer Solutions and Shared Services

Posted 10 days agoViewed

💎 Seniority level: Vp, 15+ years

📍 Location: United States

🏢 Company: Velocity Global👥 501-1000💰 $400,000,000 Series B almost 3 years ago🫂 Last layoff about 2 years agoProductivity Tools Employment Human Resources Information Technology Recruiting

🗣️ Languages: English

⏳ Experience: 15+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementBusiness OperationsFinancial ManagementStrategic ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringOrganizational skillsCoachingTrainingClient relationship managementRelationship managementSales experienceTeam managementStakeholder managementProcess improvementCustomer supportChange ManagementCustomer SuccessBudget management

Requirements:

15+ years of business experience (international business preferred), including 10+ years within a client services division.
10+ years of experience leading teams, developing people and processes.
Extensive experience leading shared services organizations, with a focus on both operational excellence and customer satisfaction.
An ability to innovate and implement unique solutions that address complex operational challenges.
A strong strategic, analytical, and metric-driven mindset, with the ability to interpret data to drive business decisions.
A proven ability to lead, inspire, and collaborate effectively with both internal and external stakeholders.
A bachelor's degree in a related field, or equivalent work experience.

Responsibilities:

Collaborate with Client Experience, Employee Experience, Payroll, Finance, and other internal teams to provide high-quality service support to both global teams and customers.
Develop and implement organizational strategies that drive operational excellence, ensuring both optimal cost efficiency and high customer satisfaction.
Lead talent planning and development efforts, including hiring, coaching, and managing a high-performing team that aligns with company goals.
Champion the customer perspective, fostering a customer-centric culture across operations to continually enhance the customer experience.
Drive continuous improvement by working closely with functional leaders to streamline processes and improve organizational efficiencies.
Oversee and achieve key performance indicators (KPIs) across five critical operational functions: Global Benefits Operations Global Immigration Operations Global Delivery Center (Shared Services) Customer Education and Internal Training L1 and L2 Support

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