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Sector Leader
Posted about 2 months agoViewed
💎 Seniority level: Senior, 7+ Years
🔍 Industry: Technology
🏢 Company: CloudFactory👥 501-1000💰 $65,000,000 Private over 5 years agoCrowdsourcingArtificial Intelligence (AI)Computer VisionOutsourcingImage RecognitionEnterprise SoftwareNatural Language Processing
🗣️ Languages: English
⏳ Experience: 7+ Years
Requirements:
- Bachelor’s Degree in Business, Account Management, or a related field; advanced degree preferred.
- 7+ Years of Experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients.
- Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail is a plus.
- Ability to develop actionable plans to address client needs and drive revenue growth.
- Proven track record of managing and growing long-term client relationships with executive stakeholders.
- Strong ability to present complex concepts to both technical and non-technical audiences.
- Experience using data to drive decision-making and improvements in customer success and account strategy.
- Strong attention to detail with the ability to manage multiple client accounts simultaneously.
- Ability to travel as needed to meet with clients and manage relationships effectively.
Responsibilities:
- Develop and execute tailored account strategies to align client objectives with CloudFactory’s AI solutions, ensuring long-term value and retention.
- Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion.
- Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively.
- Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
- Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
- Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly.
- Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
- Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
- Track and report key performance metrics to measure account success and identify areas for improvement.
- Work closely with internal teams—including sales, marketing, customer success, and product management—to ensure a cohesive approach to client management.
- Provide insights and feedback to product and service teams to enhance CloudFactory’s AI offerings based on client needs.
- Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.
- Align client objectives with CloudFactory’s strategic goals, ensuring measurable impact from AI solutions.
- Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
- Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty.
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