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🔥 Site Reliability Engineer
Posted 40 minutes ago

📍 United States of America

💸 63000.0 - 108675.0 USD per year

🏢 Company: vspvisioncareers

  • Bachelor’s Degree in Computer Science or related field and/or equivalent experience
  • 4+ years of related functional experience
  • Experience with both Windows and Linux, as well as containerization software products
  • Functional with continuous integration and continuous delivery
  • Experience with automation and orchestration using Chef, Puppet, Ansible and containers
  • Coding skills beyond simple scripts and knowledge of application architecture
  • Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++/C#, Ruby, and JavaScript
  • Understanding of distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (OpenShift, Kubernetes, Yarn)
  • Skilled in spotting problems and identifying performance bottlenecks, leading to problem and root cause analysis and risk mitigation
  • Capacity monitoring and performance planning experience with cloud solutions like AWS using applications such as Dynatrace, New Relic, App Dynamic
  • Use engineering design concepts to recommend design or test methods for attaining or improving operational reliability in support of business objectives.
  • Develop and implement high-reliability tools, systems, and services using engineering methodologies and tools.
  • Determine reliability requirements and deliver insights from massive scale data in real time.
  • Propose changes in design or formulation to improve system and/or process reliability.
  • Utilize best practices and work with cross-functional teams to provide solutions and a positive user experience.
  • Improve reliability, quality, and time-to-market for suite of software solutions, through effective hosting, monitoring, operations, and automation
  • Develop proprietary tools to improve system reliability and mitigate weaknesses in incident management or software delivery
  • Collaborate with team members to troubleshoot and fix issues utilizing knowledge of  problems to route support escalation issues to the appropriate teams
  • Add automation for improved collaborative response in real-time, updates documentation, runbook tools, and modules to prepare teams for incidents
  • Support optimizing the software development life cycle to boost service reliability, based on post-incident reviews
  • Support system cost modeling for all hosted systems
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Deliver primary operational support and engineering for distributed software applications
  • Implement guidelines and plans for automated systems delivery maintaining system and data security
  • Assist with impact analysis regarding enterprise-wide technology
  • Perform capacity monitoring with various monitoring tools (Splunk, Dynatrace, etc.) and make recommendations
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning, fault finding, and corrective action planning
  • Support system integration, software, and hardware at enterprise level for optimum performance
  • Partner with development teams to improve services through rigorous automated testing and release procedures
  • Contribute to system architecture planning, and policies and procedures surrounding enterprise-wide technology
  • Participate in system design consulting, platform management, and capacity planning
  • Stay abreast of new technologies; introduce applicable technology in alignment with business goals and for creative solutions

AWSDockerPostgreSQLPythonSQLBashCloud ComputingData AnalysisDynamoDBElasticSearchGitJavaKafkaKubernetesMySQLOracleRabbitmqSoftware ArchitectureZabbixAlgorithmsCassandraData StructuresPrometheusRedisSparkCommunication SkillsAnalytical SkillsCI/CDProblem SolvingRESTful APIsLinuxDevOpsTerraformMicroservicesTeamworkTroubleshootingJSONCross-functional collaborationAnsibleScriptingDebugging

Posted 40 minutes ago
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🔥 Support Specialist
Posted about 1 hour ago

📍 United States

🔍 InsurTech and HealthTech

🏢 Company: Wisedocs AI

  • 2+ years of experience in customer support in a software or technology company.
  • Experience in a customer-facing environment.
  • Strong problem-solving and communication skills.
  • Patience and ability to manage stress effectively.
  • Ability to work independently and as part of a team.
  • Experience using ticketing systems such as Jira and Hubspot is nice to have.
  • Bachelor's degree or relevant experience is preferred.
  • Provide first-level support to customers and internal teams.
  • Run customer-facing calls for configuration, training, and troubleshooting.
  • Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed.
  • Create engaging how-to overviews and resources for new product features.
  • Escalate potential bugs or errors to the development team and communicate with them effectively.
  • Translate new feature functions into user-friendly terminology and train internal and customer teams.
  • Manage customer instance settings and configurations.
  • Document customer interactions and solutions to contribute to our knowledge base.
  • Collaborate with the product team to provide feedback and insights based on customer needs.
  • Troubleshoot issues, diagnose problems, and guide users through step-by-step solutions.

JiraCommunication SkillsProblem SolvingCustomer serviceRESTful APIsTrainingTroubleshootingTechnical supportCustomer supportCustomer Success

Posted about 1 hour ago
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📍 Portugal

🔍 Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Strong communication skills
  • Technical background is preferred
  • Provide B2B customer support via calls, emails and chats
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

Communication SkillsCustomer serviceRESTful APIsTroubleshootingTechnical supportCRMCustomer supportEnglish communicationSaaS

Posted about 1 hour ago
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📍 Thailand

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Strong communication skills
  • Technical background is preferred
  • Provide B2B customer support via calls, emails and chats
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

REST APICommunication SkillsProblem SolvingCustomer serviceTroubleshootingTechnical supportCustomer supportCustomer SuccessEnglish communicationSaaS

Posted about 3 hours ago
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📍 United States

💸 72000.0 - 108000.0 USD per year

🏢 Company: GEHC_ExternalSite

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 6 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • Must have and maintain a valid Driver's License.
  • Complete on-time and accurate Preventative Maintenance, Installations, Corrective Repairs and FMIs.
  • Assist less experienced field engineers with equipment installation.
  • Work on advanced troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Demonstrate effective communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment

Embedded SystemsCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceLinuxMicrosoft Office SuiteAccount ManagementTroubleshootingData entryCustomer support

Posted about 4 hours ago
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📍 Poland

🧭 Full-Time

🔍 Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudioVideo GamesDigital MediaContent

  • Mastery in C1-C2 level Korean proficiency
  • English at B2 level or higher.
  • Excellent communication skills for effective player support.
  • Flexibility to adapt to various situations and player needs.
  • Accountability and reliability in handling player inquiries and issues.
  • Proactivity in identifying and addressing player concerns proactively.
  • Proficiency in navigating knowledge bases for efficient support.
  • Basic troubleshooting skills to assist players with technical challenges.
  • Availability for full-time work, including weekends (Saturday and Sunday).
  • Deliver excellent customer support to players.
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat.
  • Assist internal teams with project-related requests, ensuring smooth collaboration.
  • Play a crucial role in gathering and delivering player feedback according to established procedures.
  • Provide translations when required to ensure seamless communication.

Communication SkillsCustomer serviceWritten communicationExcellent communication skillsMS OfficeTroubleshootingActive listeningTechnical supportCRM

Posted about 4 hours ago
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📍 United States of America

🧭 Full-Time

💸 33500.0 - 48500.0 USD per year

🔍 Technology

🏢 Company: ext_us

  • Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
  • Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting
  • Answering customer phone calls.
  • Providing remote technical support.
  • Documentation and incident management using the USPS ‘ServiceNow ticketing system.
  • Ordering replacement parts.
  • Other customer support related activities.

Communication SkillsCustomer serviceTroubleshootingActive listeningTechnical support

Posted about 5 hours ago
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🔥 AWS Technical Architect
Posted about 5 hours ago

📍 United States, Canada, India, Colombia

🔍 Software Development

  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
  • Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
  • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
  • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage all aspects of project and customer communications
  • Deliver customer end user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management

AWSBackend DevelopmentLeadershipNode.jsPostgreSQLProject ManagementPythonSQLAgileBusiness IntelligenceCloud ComputingData AnalysisDynamoDBFull Stack DevelopmentJavaSalesforceC#Amazon Web ServicesAPI testing.NETREST APIWebRTCCommunication SkillsCI/CDCustomer serviceAgile methodologiesRESTful APIsMentoringLinuxTerraformTroubleshootingAnsibleData modelingScriptingDebuggingCustomer Success

Posted about 5 hours ago
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🔥 Senior Solutions Consultant
Posted about 5 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

  • 2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
  • Expertise in software integrations, or accounting or procurement software
  • Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
  • Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
  • Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
  • Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
  • Experience conducting customer discovery and technical scoping
  • Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
  • Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
  • Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
  • Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
  • Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
  • Responsible for training and onboarding new members of our Solutions Consulting Team
  • Help ramp up new members of our Sales and Customer Success Teams
  • Other related ad hoc duties as assigned

SQLData AnalysisAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceAccountingPresentation skillsWritten communicationExcellent communication skillsRelationship buildingAccount ManagementVerbal communicationTrainingTroubleshootingActive listeningClient relationship managementSales experienceTechnical supportCustomer SuccessSaaS

Posted about 5 hours ago
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📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 SaaS

🏢 Company: Recharge👥 11-50Electronics

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving and the humility to ask for assistance
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability and desire to work flexible shifts
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Communicate clearly in writing in a timely manner via live chat
  • Communicate clearly and effectively via phone with customers on the premium plan
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Contribute to the ongoing development of documentation and best practices
  • Assist with successful on-boarding of new customers

HTMLCSSJavascriptCommunication SkillsCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportEnglish communicationSaaS

Posted about 6 hours ago
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