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🔥 Operations Manager

Posted about 7 hours ago

📍 United States

🧭 Full-Time

🔍 Web3

🏢 Company: Syndica👥 1-10💰 $8,000,000 Seed over 3 years agoBlockchain Infrastructure Web3 Web Development

🔧 Requirements

3+ years of experience demonstrating exceptional problem-solving skills.
Highly organized and detail-oriented, with exceptional skill in managing multiple, often competing priorities.
Adapt and pivot quickly in fast-paced, rapidly growing environments.
Dedicated to providing the best customer and employee experience.
Able to handle matters confidentially.

💡 Responsibilities

Work quickly and independently on projects assigned by the founders.
Handle incoming technical questions from our platforms with urgency.
Craft job descriptions, promote them on LinkedIn, and conduct interviews.
Onboard and offboard employees following current processes and procedures.
Update our Employee Handbook with relevant processes for our employees.
Work closely with our Head of Growth to plan events.
Book team travel and coordinate events.
Set up team-building events for in-person meetings.
Work with the design team to ideate branded material and ship to production.

Project Management People Management Project Coordination HR Management Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Collaboration Customer service Mentoring Attention to detail Organizational skills Time Management Written communication Adaptability Problem-solving skills Teamwork Negotiation skills Reporting Active listening Recruitment Client relationship management Risk Management Team management Strategic thinking Process improvement Technical support Financial analysis SaaS Budget management

Posted about 7 hours ago

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🔥 Senior Solutions Engineer

Posted about 7 hours ago

📍 USA

🧭 Full-Time

🔍 SaaS

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

3+ years of hands on customer facing enterprise solutions engineering experience, with demonstrated success persuading and influencing SaaS deals
3+ years of experience in financial audit or advisory services at a public accounting firm
Experience walking through product demonstrations with C-suite executives while maintaining poise and confidence
Sales process and infrastructure experience, including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc)

💡 Responsibilities

Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects
Build credibility with technical champion at the prospect company
Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase
Increase sales velocity and contribute to closing deals
Participate and contribute to the enterprise sales process, product, or best practices initiatives
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively
Successfully manage customer questions and objections and resolve concerns
Partner with Customer Success to enable complex onboarding of enterprise customers
Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems
Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
Ensure that the roadmap is clear to customers as required to influence buying decisions
Provide leadership by creating content and trainings for key areas
Work with the extended team to ensure that they are successful and learn from your expertise
Embody Fieldguide’s core leadership principles and cultural values

Leadership SQL Cloud Computing Cybersecurity Data Analysis Salesforce Communication Skills Collaboration Customer service RESTful APIs Presentation skills Written communication Networking Problem-solving skills Account Management Empathy Active listening Sales experience Technical support CRM Financial analysis Customer support Customer Success SaaS

Posted about 7 hours ago

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🔥 Client Support Representative - Level 1 - Hospitality Management Softwar

Posted about 8 hours ago

📍 United States

🔍 Hospitality Management Software

🏢 Company: Valsoft Corporation

🔧 Requirements

Minimum 2+ years experience in Front Desk Operations or Hotel and Front Office Management is essential
roomMaster hospitality management software product experience would be highly advantageous
Experience in technical support and/or strong troubleshooting skills
High level of knowledge of Windows operating systems and basic networking concepts
Understanding of hotel front desk and back-office operations
Excellent communication skills required

💡 Responsibilities

Answer inbound calls to support department
Respond to incoming e-mails and chats
Identifying issues defined by clients
Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
Logging client issues and following up on unresolved issues
Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Liaise with external technology vendors to coordinate changes and resolve issues
Review, execute, and verify production changes in strict accordance with procedures defined in change documents
Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
Participate in shift rotation

Communication Skills Customer service Multitasking Networking Problem-solving skills Verbal communication Troubleshooting Writing Active listening Ability to learn Client relationship management Technical support Customer support English communication

Posted about 8 hours ago

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🔥 Sales Engineer

Posted about 9 hours ago

📍 Canada

🔍 SaaS

🔧 Requirements

3+ years of proven experience demonstrating technical product features to a range of audiences
Experience engaging with Enterprise clients is an asset.
A university, college, or post-graduate certificate in Marketing, Business, Engineering, or a related field is an asset.
Exceptional interpersonal skills, with the ability to build strong cross-functional relationships and rapport with diverse internal and external stakeholders.
Ability to adapt communication and messaging to influence product sales across various target audiences.
Strong ability to translate customer needs into technical/system requirements for Product Teams.
Expertise in creating impactful presentations and materials, and presenting data in a meaningful way to guide conversations that drive purchasing decisions.
Technical background in software, preferably with experience in a SaaS environment, including a strong understanding of integrations, connectors, and APIs.
Knowledge and expertise in the manufacturing industry and compliance standards are a significant advantage.
Willingness and ability to travel as required.
Excellent verbal and written communication skills in English.
Resilient and solution-oriented mindset - dedicated to achieving excellence and driving results.
Open to feedback, coachable, and always striving for self-improvement.

💡 Responsibilities

Create and deliver impactful demonstrations for customers and prospects (both virtual and in-person), as well as supporting materials to facilitate sales.
In collaboration with Account Executives, guide customers through their product options and prescribe solutions based on their needs.
Develop strong relationships with Sales and Product teams as a trusted advisor to facilitate solution improvements.
Identify custom technical requirements and coordinate with the Assent Product team as necessary.
Support Account Executives with the technical sections of RFPs/RFIs and vendor assessments for new and existing clients.
Share sales and product insights, as well as feedback, with Assent’s Product Management team to support new features and updates.
Support marketing activities by attending trade shows, conferences, and other events on behalf of the Sales team.
Systematically identify opportunities to improve customer satisfaction and expand customer opportunities.
Work closely with prospects throughout the sales cycle in both supporting platform evaluations and executing Proof of Concepts (POCs) to establish technical credibility and advocacy.
Assist in developing the Statement of Work (SOW) as required for sales opportunities.
Participate in the development and review of specification documents for new integrations and new features, as well as integrations associated with third-party systems such as ERPs, PLMs, and other relevant data sources.
Identify, share, and influence best practices across the sales organization in collaborative, innovative, and practical ways.
Familiarize yourself with corporate security policies and follow Assent’s processes and procedures.

SQL API testing Communication Skills CI/CD Customer service RESTful APIs Presentation skills Account Management Troubleshooting Data entry Sales experience Data visualization Technical support CRM Software Engineering SaaS

Posted about 9 hours ago

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🔥 Customer Support Representative

Posted about 10 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
You are a team player, and you are mission-first.
Hands-on experience in a high-growth startup.
Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
Bias towards action.

💡 Responsibilities

Build trust with customers.
Respond quickly and accurately to client requests for assistance, always with a positive attitude.
Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testing REST API Communication Skills Problem Solving Empathy Troubleshooting Active listening Client relationship management Technical support CRM Customer support Customer Success SaaS

Posted about 10 hours ago

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🔥 Senior Support Engineer

Posted about 11 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Sanity

🔧 Requirements

Remote in the United States or Canada
Exceptional communication and organizational skills
4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js
Experience debugging complex technical issues with other developers and end-users
Passion for helping others be successful and fulfil their potential
Demonstrated capacity to quickly learn new concepts and technologies
Self-starter who takes initiative and is energized when there is no obvious solution

💡 Responsibilities

Work closely with our Enterprise customers to resolve technical issues and answer questions
Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
Develop standard solutions, author self-serve resources, and improve documentation where needed
Be the customer’s voice and use people's feedback to help improve our product
Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
Build and maintain support infrastructure, tooling, and workflows
Take part in Sanity’s developer community rotation and help answer questions
Liaise between customers and internal teams during incidents and escalations
Continuously research best practices and learn existing and upcoming features of Sanity's content platform

Node.js Frontend Development Javascript TypeScript Next.js Communication Skills Problem Solving RESTful APIs Technical support Debugging Customer support

Posted about 11 hours ago

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🔥 Technical Lead - NodeJS

Posted about 13 hours ago

📍 Australia

🧭 Full-Time

🔍 Software Development

🏢 Company: Leonardo.Ai

🔧 Requirements

Strong backend software development experience with a focus on NodeJS
Expertise in designing and building scalable backend systems with TypeScript, NodeJS, REST API or GraphQL
Proficiency in database technologies like PostgreSQL

💡 Responsibilities

Conduct regular one-on-one meetings with engineers.
Lead technical architecture sessions, conflict resolution and career management.
Be responsible for the engineering maturity of your squad.

AWS Backend Development GraphQL Leadership Node.js PostgreSQL Project Management Software Development Cloud Computing Data Analysis Java Rmi People Management Software Architecture TypeScript Cross-functional Team Leadership API testing REST API Release Management Nest.js Communication Skills CI/CD Problem Solving Agile methodologies Mentoring DevOps Recruitment Team management Strategic thinking Technical support Data analytics

Posted about 13 hours ago

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🔥 Senior Technical Writer, GenAI

Posted about 15 hours ago

📍 Brazil, USA, Canada

🔍 Payments

🔧 Requirements

Broad expertise in technical, help & support writing.

💡 Responsibilities

Create clear and concise content for consumers, merchants, and employees on the use and optimization of Trustly solutions.

API testing Content creation Communication Skills Customer service RESTful APIs Documentation Troubleshooting Writing Technical support Customer Success

Posted about 15 hours ago

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🔥 Senior Copywriter – Social & Brand Strategy

Posted about 16 hours ago

📍 UK

🔍 SaaS

🔧 Requirements

5+ years of professional copywriting experience, ideally in a marketing, branding, or technology-focused role.
A portfolio showcasing your ability to write for various mediums (web, social, ads, video scripts, etc.) and audiences. Experience with B2B or SaaS companies is a plus.
Able to stay current with AI and emerging technologies in software development, translating complex concepts into clear, accessible messaging.
Expertise in writing clear, concise, and persuasive copy.
Strong understanding of brand storytelling and how to adapt messaging to different channels and formats.
A knack for turning complex ideas into approachable, engaging messages that resonate with the target audience.
Exceptional attention to grammar, tone, and style to ensure polished and professional deliverables.
Thrives in cross-functional teams, giving and receiving constructive feedback.

💡 Responsibilities

Shape and refine DevRev’s brand voice, ensuring consistency and impact across all communications.
Write clear, engaging, and user-focused copy for our website, landing pages, and product descriptions.
Collaborate with the marketing team to create compelling messaging for digital and print campaigns, including email, ads, and presentations.
Craft engaging content for social platforms and write scripts for videos and animations.
Create copy for events, conferences, and promotional materials to amplify DevRev’s presence and message.
Partner with designers, marketers, and product teams to develop creative concepts that align with DevRev’s mission and goals.

Content creation Content management Communication Skills SEO Research Writing Cross-functional collaboration Marketing Editing Digital Marketing Technical support CRM Customer support SaaS A/B testing

Posted about 16 hours ago

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🔥 Director of Product

Posted about 16 hours ago

📍 California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., and Wisconsin

🧭 Full-Time

💸 213918.0 - 271104.0 USD per year

🏢 Company: ActBlue👥 51-100💰 $22,000,000 Series A over 14 years agoPolitics Non Profit Enterprise Software

🔧 Requirements

10+ years of experience in product management, with at least 5 years in a leadership role
Proven experience in launching and shipping products, with a demonstrated ability to see projects through from concept to successful market release.
Strong quantitative skills with the ability to make data-driven decisions and assess the strength of business decisions using solid financial analysis fundamentals
Experience leading cross-functional teams in an agile development environment.
Excellent communication and stakeholder management skills, with the ability to influence senior leadership and align teams around a product vision.
Ability to think strategically, act decisively with imperfect information, and to get very hands-on when necessary.
Strong understanding of market trends, customer needs, and competitive landscape.
Technical acumen with the ability to collaborate closely with engineering teams.

💡 Responsibilities

Drive the successful execution of product initiatives, ensuring timely delivery and high-quality, strategy-aligned outcomes.
Assist in landing a comprehensive product strategy that aligns with organizational goals and customer needs.
Lead, mentor, and grow a team of product leaders and managers, fostering a culture of collaboration, innovation, and continuous improvement.
Work closely with engineering, design, marketing, and customer success teams to deliver high-quality products.
Define and prioritize product roadmaps, features, and enhancements based on data-driven insights, solid business casing, and ad-hoc stakeholder feedback.
Establish and own key performance indicators (KPIs) and track product performance to drive improvements across the entire product.
Quickly develop deep customer empathy to understand customer needs and pain points so they are appropriately prioritized against business goals
Communicate product vision and strategy effectively and consistently across the organization and to external stakeholders using solid product processes.
Drive go-to-market execution in collaboration with marketing teams.

Leadership Project Management Agile Business Analysis Data Analysis Product Management Product Operations Cross-functional Team Leadership Product Development Strategy Product Analytics Communication Skills Customer service RESTful APIs Stakeholder management Strategic thinking Technical support Financial analysis

Posted about 16 hours ago

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