Senior Support Engineer

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Requirements:

• Remote in the United States or Canada
• Exceptional communication and organizational skills
• 4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js
• Experience debugging complex technical issues with other developers and end-users
• Passion for helping others be successful and fulfil their potential
• Demonstrated capacity to quickly learn new concepts and technologies
• Self-starter who takes initiative and is energized when there is no obvious solution

Responsibilities:

• Work closely with our Enterprise customers to resolve technical issues and answer questions
• Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
• Develop standard solutions, author self-serve resources, and improve documentation where needed
• Be the customer’s voice and use people's feedback to help improve our product
• Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
• Build and maintain support infrastructure, tooling, and workflows
• Take part in Sanity’s developer community rotation and help answer questions
• Liaise between customers and internal teams during incidents and escalations
• Continuously research best practices and learn existing and upcoming features of Sanity's content platform