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🔥 Operations Manager
Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 Web3

🏢 Company: Syndica👥 1-10💰 $8,000,000 Seed over 3 years agoBlockchainInfrastructureWeb3Web Development

  • 3+ years of experience demonstrating exceptional problem-solving skills.
  • Highly organized and detail-oriented, with exceptional skill in managing multiple, often competing priorities.
  • Adapt and pivot quickly in fast-paced, rapidly growing environments.
  • Dedicated to providing the best customer and employee experience.
  • Able to handle matters confidentially.
  • Work quickly and independently on projects assigned by the founders.
  • Handle incoming technical questions from our platforms with urgency.
  • Craft job descriptions, promote them on LinkedIn, and conduct interviews.
  • Onboard and offboard employees following current processes and procedures.
  • Update our Employee Handbook with relevant processes for our employees.
  • Work closely with our Head of Growth to plan events.
  • Book team travel and coordinate events.
  • Set up team-building events for in-person meetings.
  • Work with the design team to ideate branded material and ship to production.

Project ManagementPeople ManagementProject CoordinationHR ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCollaborationCustomer serviceMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationAdaptabilityProblem-solving skillsTeamworkNegotiation skillsReportingActive listeningRecruitmentClient relationship managementRisk ManagementTeam managementStrategic thinkingProcess improvementTechnical supportFinancial analysisSaaSBudget management

Posted about 5 hours ago
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🔥 Senior Solutions Engineer
Posted about 5 hours ago

📍 USA

🧭 Full-Time

🔍 SaaS

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

  • 3+ years of hands on customer facing enterprise solutions engineering experience, with demonstrated success persuading and influencing SaaS deals
  • 3+ years of experience in financial audit or advisory services at a public accounting firm
  • Experience walking through product demonstrations with C-suite executives while maintaining poise and confidence
  • Sales process and infrastructure experience, including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc)
  • Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects
  • Build credibility with technical champion at the prospect company
  • Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase
  • Increase sales velocity and contribute to closing deals
  • Participate and contribute to the enterprise sales process, product, or best practices initiatives
  • Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
  • Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively
  • Successfully manage customer questions and objections and resolve concerns
  • Partner with Customer Success to enable complex onboarding of enterprise customers
  • Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems
  • Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
  • Ensure that the roadmap is clear to customers as required to influence buying decisions
  • Provide leadership by creating content and trainings for key areas
  • Work with the extended team to ensure that they are successful and learn from your expertise
  • Embody Fieldguide’s core leadership principles and cultural values

LeadershipSQLCloud ComputingCybersecurityData AnalysisSalesforceCommunication SkillsCollaborationCustomer serviceRESTful APIsPresentation skillsWritten communicationNetworkingProblem-solving skillsAccount ManagementEmpathyActive listeningSales experienceTechnical supportCRMFinancial analysisCustomer supportCustomer SuccessSaaS

Posted about 5 hours ago
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📍 United States

🔍 Hospitality Management Software

🏢 Company: Valsoft Corporation

  • Minimum 2+ years experience in Front Desk Operations or Hotel and Front Office Management is essential
  • roomMaster hospitality management software product experience would be highly advantageous
  • Experience in technical support and/or strong troubleshooting skills
  • High level of knowledge of Windows operating systems and basic networking concepts
  • Understanding of hotel front desk and back-office operations
  • Excellent communication skills required
  • Answer inbound calls to support department
  • Respond to incoming e-mails and chats
  • Identifying issues defined by clients
  • Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
  • Logging client issues and following up on unresolved issues
  • Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Liaise with external technology vendors to coordinate changes and resolve issues
  • Review, execute, and verify production changes in strict accordance with procedures defined in change documents
  • Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
  • Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
  • Participate in shift rotation

Communication SkillsCustomer serviceMultitaskingNetworkingProblem-solving skillsVerbal communicationTroubleshootingWritingActive listeningAbility to learnClient relationship managementTechnical supportCustomer supportEnglish communication

Posted about 6 hours ago
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🔥 Sales Engineer
Posted about 7 hours ago

📍 Canada

🔍 SaaS

  • 3+ years of proven experience demonstrating technical product features to a range of audiences
  • Experience engaging with Enterprise clients is an asset.
  • A university, college, or post-graduate certificate in Marketing, Business, Engineering, or a related field is an asset.
  • Exceptional interpersonal skills, with the ability to build strong cross-functional relationships and rapport with diverse internal and external stakeholders.
  • Ability to adapt communication and messaging to influence product sales across various target audiences.
  • Strong ability to translate customer needs into technical/system requirements for Product Teams.
  • Expertise in creating impactful presentations and materials, and presenting data in a meaningful way to guide conversations that drive purchasing decisions.
  • Technical background in software, preferably with experience in a SaaS environment, including a strong understanding of integrations, connectors, and APIs.
  • Knowledge and expertise in the manufacturing industry and compliance standards are a significant advantage.
  • Willingness and ability to travel as required.
  • Excellent verbal and written communication skills in English.
  • Resilient and solution-oriented mindset - dedicated to achieving excellence and driving results.
  • Open to feedback, coachable, and always striving for self-improvement.
  • Create and deliver impactful demonstrations for customers and prospects (both virtual and in-person), as well as supporting materials to facilitate sales.
  • In collaboration with Account Executives, guide customers through their product options and prescribe solutions based on their needs.
  • Develop strong relationships with Sales and Product teams as a trusted advisor to facilitate solution improvements.
  • Identify custom technical requirements and coordinate with the Assent Product team as necessary.
  • Support Account Executives with the technical sections of RFPs/RFIs and vendor assessments for new and existing clients.
  • Share sales and product insights, as well as feedback, with Assent’s Product Management team to support new features and updates.
  • Support marketing activities by attending trade shows, conferences, and other events on behalf of the Sales team.
  • Systematically identify opportunities to improve customer satisfaction and expand customer opportunities.
  • Work closely with prospects throughout the sales cycle in both supporting platform evaluations and executing Proof of Concepts (POCs) to establish technical credibility and advocacy.
  • Assist in developing the Statement of Work (SOW) as required for sales opportunities.
  • Participate in the development and review of specification documents for new integrations and new features, as well as integrations associated with third-party systems such as ERPs, PLMs, and other relevant data sources.
  • Identify, share, and influence best practices across the sales organization in collaborative, innovative, and practical ways.
  • Familiarize yourself with corporate security policies and follow Assent’s processes and procedures.

SQLAPI testingCommunication SkillsCI/CDCustomer serviceRESTful APIsPresentation skillsAccount ManagementTroubleshootingData entrySales experienceData visualizationTechnical supportCRMSoftware EngineeringSaaS

Posted about 7 hours ago
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🔥 Customer Support Representative
Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

  • 1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
  • You are a team player, and you are mission-first.
  • Hands-on experience in a high-growth startup.
  • Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
  • Bias towards action.
  • Build trust with customers.
  • Respond quickly and accurately to client requests for assistance, always with a positive attitude.
  • Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
  • Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
  • Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
  • Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
  • Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testingREST APICommunication SkillsProblem SolvingEmpathyTroubleshootingActive listeningClient relationship managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted about 8 hours ago
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🔥 Senior Support Engineer
Posted about 9 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Sanity

  • Remote in the United States or Canada
  • Exceptional communication and organizational skills
  • 4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js
  • Experience debugging complex technical issues with other developers and end-users
  • Passion for helping others be successful and fulfil their potential
  • Demonstrated capacity to quickly learn new concepts and technologies
  • Self-starter who takes initiative and is energized when there is no obvious solution
  • Work closely with our Enterprise customers to resolve technical issues and answer questions
  • Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
  • Develop standard solutions, author self-serve resources, and improve documentation where needed
  • Be the customer’s voice and use people's feedback to help improve our product
  • Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
  • Build and maintain support infrastructure, tooling, and workflows
  • Take part in Sanity’s developer community rotation and help answer questions
  • Liaise between customers and internal teams during incidents and escalations
  • Continuously research best practices and learn existing and upcoming features of Sanity's content platform

Node.jsFrontend DevelopmentJavascriptTypeScriptNext.jsCommunication SkillsProblem SolvingRESTful APIsTechnical supportDebuggingCustomer support

Posted about 9 hours ago
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📍 United States, Canada

🧭 Contract

💸 106470.0 - 118300.0 USD per year

🔍 Telecoms

🏢 Company: Tucows Inc.

  • 5+ years of experience in product management in a technical environment/Software development organizations
  • Deep understanding of Telecoms, specifically when it comes to B2B platforms.
  • Technical knowledge of event-driven architecture, microservices, and API-first platform development
  • Experience in product lifecycle management
  • Experience with Agile software development methodologies and are comfortable describing related technical concepts and capabilities
  • Background in Computer Science, Business, IT, or related field
  • Act as the product owner for several software services and maintain visibility of the roadmap and its execution within the business unit
  • Create and execute on product area vision, driving towards specific business goals through our customer experience
  • Work with senior management to create product plans, solutions, roadmaps, and coordinate with cross-functional teams for delivery
  • Craft comprehensive user stories, establish the objectives, strategies, and actions needed to solve our customer's problems
  • Lead the end-to-end product development lifecycle from Discovery, Definition, Design, Development, Deployment and support post-deployment hand off to our operations teams
  • Collect and analyze feedback from customers, partners and other teams to shape requirements, features and end product
  • Ensure products and releases are launched correctly and on schedule
  • Collaborate with different Engineering and Product teams across the organization to deliver value through internal tooling, education, and documentation
  • Coordinate release cycle and manage cross-team dependencies
  • Prioritizing our Customers above all by working directly with them as well as Product, Engineering and Customer Support teams to continually represent and improve the product
  • Improve and expand your skills driven by a continuous desire to learn about new technologies and processes

LeadershipSoftware DevelopmentSQLAgileData AnalysisProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsAPI testingStrategic ManagementCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsMicroservicesExcellent communication skillsTechnical supportSaaS

Posted about 10 hours ago
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🔥 Technical Lead - NodeJS
Posted about 11 hours ago

📍 Australia

🧭 Full-Time

🔍 Software Development

🏢 Company: Leonardo.Ai

  • Strong backend software development experience with a focus on NodeJS
  • Expertise in designing and building scalable backend systems with TypeScript, NodeJS, REST API or GraphQL
  • Proficiency in database technologies like PostgreSQL
  • Conduct regular one-on-one meetings with engineers.
  • Lead technical architecture sessions, conflict resolution and career management.
  • Be responsible for the engineering maturity of your squad.

AWSBackend DevelopmentGraphQLLeadershipNode.jsPostgreSQLProject ManagementSoftware DevelopmentCloud ComputingData AnalysisJava RmiPeople ManagementSoftware ArchitectureTypeScriptCross-functional Team LeadershipAPI testingREST APIRelease ManagementNest.jsCommunication SkillsCI/CDProblem SolvingAgile methodologiesMentoringDevOpsRecruitmentTeam managementStrategic thinkingTechnical supportData analytics

Posted about 11 hours ago
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🔥 Senior Technical Writer, GenAI
Posted about 13 hours ago

📍 Brazil, USA, Canada

🔍 Payments

Broad expertise in technical, help & support writing.
Create clear and concise content for consumers, merchants, and employees on the use and optimization of Trustly solutions.

API testingContent creationCommunication SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingWritingTechnical supportCustomer Success

Posted about 13 hours ago
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📍 UK

🔍 SaaS

  • 5+ years of professional copywriting experience, ideally in a marketing, branding, or technology-focused role.
  • A portfolio showcasing your ability to write for various mediums (web, social, ads, video scripts, etc.) and audiences. Experience with B2B or SaaS companies is a plus.
  • Able to stay current with AI and emerging technologies in software development, translating complex concepts into clear, accessible messaging.
  • Expertise in writing clear, concise, and persuasive copy.
  • Strong understanding of brand storytelling and how to adapt messaging to different channels and formats.
  • A knack for turning complex ideas into approachable, engaging messages that resonate with the target audience.
  • Exceptional attention to grammar, tone, and style to ensure polished and professional deliverables.
  • Thrives in cross-functional teams, giving and receiving constructive feedback.
  • Shape and refine DevRev’s brand voice, ensuring consistency and impact across all communications.
  • Write clear, engaging, and user-focused copy for our website, landing pages, and product descriptions.
  • Collaborate with the marketing team to create compelling messaging for digital and print campaigns, including email, ads, and presentations.
  • Craft engaging content for social platforms and write scripts for videos and animations.
  • Create copy for events, conferences, and promotional materials to amplify DevRev’s presence and message.
  • Partner with designers, marketers, and product teams to develop creative concepts that align with DevRev’s mission and goals.

Content creationContent managementCommunication SkillsSEOResearchWritingCross-functional collaborationMarketingEditingDigital MarketingTechnical supportCRMCustomer supportSaaSA/B testing

Posted about 14 hours ago
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