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🔥 Senior FP&A Analyst
Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 83000.0 - 120000.0 USD per year

🔍 Finance

🏢 Company: Kiavi👥 251-500💰 $400,000,000 Debt Financing 5 months agoLendingFinancial ServicesReal EstateFinTech

  • Bachelor’s Degree required.
  • Relevant work experience in Accounting, Finance, or Capital Markets required; Corporate or Business Unit FP&A experience a plus.
  • Minimum of 3 years of relevant experience at a management consulting firm, accounting firm, investment bank, private equity firm, investment and/or technology company.
  • Financial modeling: Advanced proficiency in MS Excel required (e.g. Ability to build financial and operational models from scratch utilizing Excel); Adaptive, Workday ERP, Salesforce, SQL (Snowflake), Spiff, and Tableau a plus.
  • A strong work ethic, meticulous attention to detail, and a proactive mindset are essential for this role.
  • Adaptability and drive: Kiavi is a fast-paced, constantly changing environment.
  • Strategy and execution: Capacity to problem solve in a structured way and provide actionable insights to drive growth.
  • Analytical and business rigor: Ability to translate business questions such as “How do we increase our margin?” or “In what ways can we use our balance sheet more efficiently?” meaningful analysis.
  • High-energy & Positive Attitude: A sense of ownership and positive attitude are the keys to success.
  • Effective communication: Strong communication skills that enable you to work productively across disparate functional groups and communicate key findings and solutions persuasively. This also includes clear communication of expectations and managing timing for deliverables.
  • Multi-tasking prioritization expertise: Experience (and preferably enjoyment of) balancing numerous different priorities and demands.
  • Support FP&A management in partnering with business unit stakeholders to drive the annual planning and quarterly forecast process including preparation of operating budgets based on actual results, prior budgets, operational initiatives, and other factors.
  • Perform scenario analyses to provide department leadership with insights on the financial implications of changes in assumptions, strategic shifts, or operational adjustments.
  • Continuously maintain and update financial models, ensuring assumptions align with evolving business activities and delivering accurate financial projections.
  • Oversee the calculation and distribution of Kiavi’s commission plans. Proactively communicate with reporting managers to resolve discrepancies, offer insights into commission plan improvements, and oversee the implementation of plan changes.
  • Develop and deliver clear, concise financial reports and analyses, reviewing results with key business partners on a consistent basis (monthly, quarterly) to assess performance and ensure alignment with financial objectives.
  • Perform in-depth budget vs. actual analyses at both the business unit and consolidated levels, identifying key performance drivers, and proactively adjusting forecasts as necessary.
  • Collaborate with business units to assess production expectations and future headcount needs, ensuring accurate forecasting of full-time employee and contractor requirements. Analyze, reconcile, and report on current and future workforce status across departments.
  • Prepare compliance reporting (debt covenants, industry reporting, etc.).
  • Collect and organize relevant data from various sources to perform in-depth analysis, demonstrating extreme attention to detail by meticulously validating, cleaning, and cross-referencing information to ensure accuracy. Present findings and develop reporting tools in clear, visually compelling formats (e.g., charts, graphs, reports) to facilitate data-driven decision-making for stakeholders.
  • Work closely with Marketing, Sales, Business Development, Mortgage Operations, Data, and Capital Markets to gather insight and knowledge of departmental initiatives and incorporate them into financial forecasts, ensuring alignment with overall business goals.
  • Create and deliver presentations on planning, performance tracking, and financial forecasts for senior leadership and key stakeholders.
  • Manage ad hoc financial inquiries, data requests, and special projects, providing analytical support across the organization.

SQLData AnalysisTableauCommunication SkillsAnalytical SkillsBudgetingFinancial analysisBudget management

Posted about 1 hour ago
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🔥 Data Analyst (Product Analytics Focus with Cross-Functional Collaboration)
Posted about 4 hours ago

📍 United States

🔍 Software Development

🏢 Company: Servant👥 11-50ConsultingAdviceProfessional Services

  • Advanced SQL skills for querying complex datasets, optimizing performance, and building custom data models.
  • Proficiency in Python for data manipulation, statistical analysis, automation, and developing quick ETL workflows.
  • Experience with product analytics tools such as Google Analytics, Amplitude, Mixpanel, or similar platforms.
  • Familiarity with UI/UX analytics, including heatmaps, clickstream analysis, and user flow tracking.
  • Expertise in creating dashboards and reports using Tableau, Power BI, or other visualization tools.
  • Strong foundation in statistical analysis, A/B testing, and experimentation methodologies.
  • Experience with cohort analysis, retention analysis, and growth metrics to support business growth initiatives.
  • Proven ability to work effectively with diverse stakeholders across Product, Marketing, Finance, Operations, and Donor Development.
  • Analyze user behavior, feature adoption, retention trends, and app engagement to identify opportunities for product improvement.
  • Conduct cohort analyses, funnel tracking, and A/B test evaluations to measure the impact of product changes and experiments.
  • Partner with Product Managers to translate business questions into analytical solutions, providing data-driven recommendations to influence product strategy.
  • Collaborate with teams across Marketing, Finance, Operations, Donor Development, and other departments to understand their data needs and deliver actionable insights.
  • Support marketing initiatives with campaign performance analysis, segmentation strategies, and conversion tracking.
  • Provide financial analysis support related to donation trends, revenue forecasts, and operational efficiency metrics.
  • Contribute to donor analytics by tracking engagement, retention, and giving patterns to optimize fundraising strategies.
  • Write complex SQL queries to extract, manipulate, and analyze large datasets from Snowflake, BigQuery, and other data sources.
  • Use Python for data wrangling, statistical analysis, automation of repetitive tasks, and developing quick ETL pipelines as needed.
  • Independently identify and implement solutions to data challenges, minimizing dependencies on Data Engineers.
  • Design and build interactive dashboards in Tableau, Power BI, or custom solutions to visualize key KPIs such as MAUs, donation trends, campaign performance, and operational metrics.
  • Automate reporting processes to improve efficiency, reduce manual errors, and ensure consistent access to up-to-date data.
  • Continuously improve dashboards based on user feedback and evolving business needs, ensuring insights are both accessible and impactful.
  • Leverage product analytics tools (e.g., Google Analytics, Amplitude, Mixpanel) to analyze user interactions and behaviors within digital products.
  • Conduct heatmap analyses, clickstream tracking, and user journey mapping to identify friction points and areas for optimization.
  • Provide data-driven recommendations to Product and Design teams to enhance user experiences and improve conversion rates.
  • Design, implement, and analyze A/B tests to evaluate new product features, marketing campaigns, and operational changes.
  • Develop statistical models to forecast user growth, donor retention, and revenue trends based on historical data and predictive analytics.
  • Recommend growth strategies backed by data-driven experimentation and robust analysis.
  • Ensure data accuracy, consistency, and reliability across all reports and analyses by implementing data validation checks and monitoring data pipelines.
  • Partner with the Data Architect and Data Governance Lead to uphold data standards and best practices across the organization.
  • Proactively identify and resolve data discrepancies, ensuring high data integrity in all outputs.
  • Stay current on emerging trends in product analytics, data science, and business intelligence tools.
  • Experiment with new technologies, programming languages, and analytical methods to continuously enhance data capabilities.
  • Share knowledge and best practices with the broader ACoE team, contributing to a culture of continuous improvement and data literacy across the organization.

PythonSQLBusiness IntelligenceData AnalysisETLNumpySnowflakeGoogle AnalyticsAmplitude AnalyticsTableauProduct AnalyticsREST APIPandasCommunication SkillsAnalytical SkillsCI/CDProblem SolvingWritten communicationReportingJSONCross-functional collaborationData visualizationFinancial analysisData modelingA/B testing

Posted about 4 hours ago
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🔥 Deal Desk Manager
Posted about 4 hours ago

📍 USA

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

  • 5-8+ years of experience in contract management, operations, or a similar role.
  • Bachelor’s degree in business administration, operations, or a related field (or equivalent experience).
  • Demonstrated experience with mainstream CRMs and Contract Management solutions (e.g. HubSpot, DealHub, DocuSign, etc.).
  • Experience in HubSpot is required.
  • Exceptional attention to detail and organizational skills.
  • Project management skills to oversee and improve contract workflows.
  • Analytical mindset with the ability to identify trends and make data-driven recommendations.
  • Strong interpersonal and communication skills to collaborate across departments.
  • Familiarity with contract law and regulatory compliance is a plus.
  • Develop, maintain, and optimize standardized templates for order forms, contract, and pricing tools to ensure consistency and compliance.
  • Implement and enforce an efficient contract approval workflow to ensure timely processing.
  • Act as the primary point of contact for contract-related inquiries and changes, supporting finance and legal with contract negotiations, amendments, and other changes to agreements.
  • Collaborate with internal stakeholders, including legal, finance, and sales, to address bottlenecks or approval delays.
  • Ensure all contracts meet applicable regulatory and organizational standards before execution.
  • Manage all execution and post-execution processing of agreements, including recording agreements in Hubspot and working with the Accounting team to ensure all contract details (milestone payments, invoices, etc) are accounted for.
  • Review fully executed agreements to input and map key information into CRM and related systems.
  • Create and maintain reports and dashboards to provide visibility into contract statuses and key metrics.
  • Work closely with sales and operations teams to align contract data with overall business objectives.
  • Identify opportunities to enhance the contract lifecycle process through automation, tools, or workflow optimization.
  • Stay updated on industry best practices and implement changes to improve efficiency and compliance.

Project ManagementData AnalysisTableauBusiness OperationsCommunication SkillsMicrosoft ExcelAgile methodologiesOrganizational skillsComplianceMS OfficeNegotiation skillsSales experienceCRMFinance

Posted about 4 hours ago
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🔥 Merchandise Planner
Posted about 4 hours ago

📍 Argentina

🔍 ECommerce

🏢 Company: IPSY

  • Bachelor's Degree or Master's degree in business or merchandising-related fields
  • 2-3 years of merchandise planning, buying, finance, or inventory management experience within ecommerce
  • Interest in retail, beauty, or fashion
  • Strong analytical acumen with proficiency in retail math
  • Proactive self-starter with excellent interpersonal and time management skills
  • Impeccable attention to detail
  • Flexible and comfortable with a fast-paced, always-changing environment
  • Proficient in Excel, PowerPoint, and Google Workspace (Sheets, Slides, Docs)
  • Ability to problem-solve, individually or in a group setting.
  • Ability to develop productive relationships with peer groups within Planning/Merchandising and other departments.
  • Forecast and develop merchandise sales plans for commerce assortments.
  • Manage overall inventory position and flow (tracking receipts, inbound, OH inventory, inventory upload, etc.) for a designated category.
  • Ensure monthly product assortment is aligned with COGS budget, product margin, and overall merchandise planning direction.
  • Report on business performance and identify necessary pivots for assigned merchandising category or program.
  • Collaborate with cross-functional teams and identify actions that align with the needs of the business, maintain systems and files used by cross-functional teams, and ensure all product data is available, accurate, and correctly verified.
  • Collaborate with the Brand Management team to source inventory in alignment with Merchandising strategies.
  • Ad-hoc projects, reporting, and analysis in support of the overall Planning team and Leadership, as needed.
  • Identify, report on, and analyze operational KPIs

Project ManagementSQLAmazon FBABusiness AnalysisBusiness IntelligenceData AnalysisGoogle AnalyticsCross-functional Team LeadershipTableauBusiness OperationsProduct AnalyticsCommunication SkillsAnalytical SkillsMicrosoft ExcelRESTful APIsAttention to detailOrganizational skillsTime ManagementWritten communicationReportingSales experienceFinancial analysisData modelingBudget managementPowerPoint

Posted about 4 hours ago
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🔥 Senior Data Analyst
Posted about 6 hours ago

📍 Ireland, United States (AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, WI)

🔍 Data Analysis

🏢 Company: Sojern👥 501-1000💰 $9,842,000 over 1 year ago🫂 Last layoff over 1 year agoDigital MarketingAdvertising PlatformsSaaSTravel

  • 3+ years of experience in a data-driven role, preferably in analytics, data engineering, or business intelligence.
  • Strong proficiency in SQL (writing complex queries, working with relational databases).
  • Exposure to building ETL pipelines
  • Familiarity with BI tools (Tableau, Power BI, Looker, etc.) and the ability to create meaningful data visualizations.
  • Ability to work in a fast-paced environment, manage multiple priorities, and communicate insights effectively to both technical and non-technical stakeholders.
  • Work closely with Sales, Finance, Product, and Marketing teams to understand business needs and translate them into data solutions.
  • Analyze large datasets to identify trends, performance metrics, and actionable insights that support strategic business initiatives.
  • Develop detailed reports and dashboards using Tableau to help stakeholders make data-driven decisions.
  • Collaborate with data scientists and operations analysts to support testing and analysis on campaigns.
  • Build, optimize, and maintain ETL pipelines to process and transform raw data into structured, meaningful datasets.
  • Work with SQL, Python, and BigQuery to extract, clean, and manipulate data from multiple sources.
  • Ensure data quality, integrity, and consistency across different data sources.

PythonSQLApache AirflowBusiness IntelligenceData AnalysisETLJenkinsTableauAlgorithmsData engineeringData StructuresREST APIReportingData entryData visualizationData modelingData analyticsData management

Posted about 6 hours ago
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🔥 Product Analyst
Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 110100.0 - 165600.0 USD per year

🔍 Real Estate, Mortgage

🏢 Company: Kiavi👥 251-500💰 $400,000,000 Debt Financing 5 months agoLendingFinancial ServicesReal EstateFinTech

  • Strong analytical and problem-solving skills, good communication and collaboration abilities, basic understanding of product management concepts
  • Self-starter with outstanding critical thinking, analytical, and verbal and written communication skills with an ability to facilitate divergent POVs toward convergence
  • Strong customer and business orientation in which outcomes of improved customer experiences benefit operational efficiency of internal teams
  • Strong interpersonal and relationship-building skills, with the ability to establish credibility with stakeholders across levels and lead through influence
  • Organized, independent, detail-oriented, and adaptable multi-tasker comfortable working in a fast-paced environment with competing projects and priorities
  • Ability to interpret data and tell a compelling story by connecting customer problems, industry dynamics, and business needs via written form, visuals, etc
  • Experience implementing success metrics for various business verticals
  • Typically requires 1-2 years of relevant product, customer experience subject matter experience and a bachelor's degree in a related field
  • Real Estate and Mortgage experience
  • Tableau, spreadsheets, and understanding of data analysis and structured database concepts
  • Experience working in a remote environment
  • Participates in all stages of the product development cycle and XFN-projects
  • Synthesize and prioritize user needs and own the narrative of what problem should be solved, for whom, how, and why it matters
  • Write user stories and acceptance criteria, translating business & customers requirements to technical requirements and vice versa
  • Work collaboratively with engineering, design, and other key stakeholders
  • Organize and facilitate User Acceptance Testing with internal stakeholders
  • Define success metrics and analyze performance, balancing quantitative and qualitative insights to drive decisions and iterate quickly
  • Deep dive into internal systems to understand limitations, problems, propose solutions, gain alignment, manage dependencies, and successfully rollout solutions
  • Conduct pre and post-launch research and monitoring and implementation of feedback
  • Unblock engineering team on questions during the development process.
  • For the more complex or strategic work items, work closely with more senior PMs
  • Cross-functional communications and expectation management of internal leaders
  • Assist other PMs and Product Designers with customer research scheduling, interviews, user database management, in-app notifications/surveys, etc

SQLBusiness AnalysisData AnalysisData MiningProduct ManagementSCRUMUser Experience DesignJiraTableauProduct DevelopmentProduct AnalyticsAPI testingREST APICommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAgile methodologiesJSONData visualization

Posted about 7 hours ago
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🔥 Senior Marketing Analyst - Advanced Analytics
Posted about 8 hours ago

📍 United States, Canada

💸 130000.0 - 156000.0 USD per year

🔍 Marketing

🏢 Company: Hootsuite👥 1001-5000💰 $50,000,000 Debt Financing almost 7 years ago🫂 Last layoff about 2 years agoDigital MarketingSocial Media MarketingSocial Media ManagementApps

  • Extensive relevant experience within a fast-paced business environment, with specialized experience in marketing data and customer segments.
  • Ability to apply advanced statistical analysis, regression models, and predictive analytics to marketing data.
  • Strong ability to use visualization tools to translate complex data into clear, actionable insights.
  • Experience analyzing and understanding how customers engage with marketing campaigns, using this insight to optimize marketing efforts.
  • Ability to create and analyze customer segments to develop personalized marketing strategies that drive engagement and conversion.
  • Deep knowledge of how to track, evaluate, and optimize the effectiveness of marketing campaigns based on performance data.
  • Expertise in attribution modeling, including multi-touch attribution, and the ability to apply insights to improve the effectiveness of marketing channels.
  • Expertise in writing complex SQL queries to extract and manipulate marketing data from relational databases.
  • Lead Marketing Analytics Initiatives: Manage key cross-functional analytics projects related to campaign performance, customer engagement, and marketing ROI.
  • Campaign Performance and KPI Analysis: Analyze key marketing KPIs, such as conversion rates, customer lifetime value, cost per acquisition, and return on marketing investment (ROMI).
  • Collaborate on Marketing Attribution: Work with the marketing team to develop and refine multi-touch attribution models, ensuring the team accurately measures the impact of different marketing channels (e.g., email, social media, paid search) on customer journeys and sales.
  • Customer Segmentation and Personalization: Analyze customer data to create detailed segments based on demographics, behavior, and purchase history.
  • A/B Testing and Experimentation: Lead A/B tests and experiments to evaluate the effectiveness of new marketing tactics, product features, or customer engagement strategies.
  • Forecasting and Trend Analysis: Utilize statistical models and machine learning algorithms to forecast trends in customer behavior and campaign performance, allowing for proactive adjustments to marketing strategies that maximize ROI.
  • Mentor Data Analysts within the team through hands-on coaching and training to elevate their skills and impact.

SQLData AnalysisMachine LearningTableauCommunication SkillsAnalytical SkillsCollaborationMentoringData visualizationMarketingData modelingData analyticsData managementA/B testing

Posted about 8 hours ago
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🔥 Sr. Principal Cyber Metrics & Reporting Engineer - Remote US
Posted about 10 hours ago

📍 United States

🔍 Life Science

  • Minimum Bachelor's degree in Cybersecurity, Data analytics, Information Systems, or a related field.
  • A minimum of 8 years of demonstrable experience in cyber metrics and reporting, business analytics, requirements analysis, forecasting, industry research, planning, and/or management consulting required to enable data storytelling to enable visualization
  • Experience in SQL data modeling, SQL query development and understanding of ETL is required.
  • Understanding of designing and developing cybersecurity dashboards using tools like Tableau, Power BI, or similar.
  • Strong experience with requirements analysis and testing
  • Awareness of relevant industry trends and standard processes in cybersecurity metrics and reporting.
  • Ability to collect, analyze, and interpret large datasets to derive relevant insights and trends.
  • Ability to effectively collect and communicate complex information to customers.
  • Proactive and self-motivated approach to work, with excellent problem-solving and analytical skills.
  • Superb communication and storytelling skills, with the ability to shape messages for various audiences; including insights to executive-level audiences.
  • Analytical approach, with the ability to analyze data and identify insights.
  • Strong collaboration and customer management skills with a track record of successful delivery across multi-functional teams.
  • Ability to work effectively at all levels of the organization, from executive committee to individual employees.
  • Demonstrated Project Management, Scrum, Agile skills is required
  • As part of our multi-year strategy, shape, develop and implement an effective cybersecurity metrics & reporting requirements capability
  • Partner with customers to define report requirements, ensuring clarity and feasibility
  • Documents detailed reporting specifications, including data sources, metrics, and presentation format.
  • Validates report designs, data, and developed reports against business requirements.
  • Conducts detailed testing on reports, focusing on data preciseness, visual integrity, and usability.
  • Works with visualization and data & analytics teams to resolve any identified issues.
  • Conduct data discovery tied to requirements, including exploratory data analysis, data quality assessment.
  • Analyze requirements and data sources to identify patterns, key insights, action items, and storytelling potential.
  • Translate data into value while assessing effective data visualization, experience design and trending analytics linked to business and cybersecurity objectives.
  • Describe the key elements of a successful data story: knowing one’s audience, defining a goal, maintaining engagement, and being explicit about the takeaways.
  • Measure how a data story achieves its intended goals and where it can be optimized.
  • Identify, design and implement requirements to inform reporting, dashboards and strategy.
  • Identify and create metrics to measure performance through automated dashboards.

SQLCybersecurityData AnalysisETLTableauData engineeringData visualizationData modelingData analytics

Posted about 10 hours ago
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🔥 Pricing & Promo Analytics Manager
Posted about 10 hours ago

📍 United States, Canada

💸 111500.0 - 164500.0 USD per year

🔍 Consumer electronics or retail

🏢 Company: Life360👥 251-500💰 $33,038,258 Post-IPO Equity over 2 years ago🫂 Last layoff about 2 years agoAndroidFamilyAppsMobile AppsMobile

  • Bachelor's degree in economics, business administration, or equivalent; MBA is a plus
  • 6+ years experience in consumer electronics or retail focused on promotional strategy, sales analytics, or pricing or related experience
  • Ability to step up during ambiguous times and ready to take on new challenges while driving continuous improvement across Sales Analytics, Pricing, and Promotions
  • Excellent analytical skills, being able to craft a story from the data
  • Strong communication skills and experience partnering across different functions and various levels in a company
  • Advanced Excel skills are required. Experience with Netsuite, SQL, Databricks and data visualization tools (eg Tableau, PowerBI), is a plus.
  • Self-starter, comfortable with working under pressure, and meeting deadlines with the ability to prioritize with limited guidance
  • Team player and the ability to work collaboratively across different functions, effectively influence senior business partners, and provide thoughtful push back when necessary
  • Strong analytical, problem solving and critical thinking paired with intellectual curiosity and aptitude in picking up new technical skills
  • Partner with Sales, Marketing, Finance, and Sales Operations teams to align promotional plans with business objectives.
  • Develop and evaluate promotional strategies to maximize sales and profitability.
  • Manage promotional budget. Benchmark promotional strategies to assess promotional effectiveness, provide insights and recommendations for future improvements, and present findings and insights to leadership and stakeholders at varying levels.
  • Manage world-wide pricing. Analyze market trends, competitor pricing, and retailer / distributor margins to establish optimal pricing structures.
  • Conduct margin analysis to ensure profitability across different product categories and sales channels.
  • Analyze sales data to identify revenue performance trends, opportunities, and risks.
  • Develop dashboards and reports to provide actionable insights for leadership and sales teams.

SQLData AnalysisMicrosoft Power BISalesforceTableauCommunication SkillsAnalytical SkillsRESTful APIsMarket ResearchData visualizationFinancial analysisData modelingBudget management

Posted about 10 hours ago
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🔥 Senior Workforce Analyst
Posted about 11 hours ago

📍 AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA, WI

💸 70000.0 - 85000.0 USD per year

🔍 Healthcare

🏢 Company: Hazel Health

  • 4+ years of experience in a similar role at a fast-paced start-up or high-growth organization
  • Prior sales/customer experience; education sales or tech-ed experience a plus
  • Collect and analyze workforce data from disparate systems to identify trends, forecast staffing needs, planning  and optimize resource allocation
  • Develop and maintain forecasting models to predict future staffing needs based on business cycles and anticipated growth
  • Conduct “what-if” scenarios to assess the impact of potential changes in workload and identified operational process improvements
  • Create dashboard that tracks key team performance metrics, such as: staffing levels, turnover rate and absenteeism
  • Create staffing models that balance service levels, operational costs, and teammate productivity
  • Customize workflow to automate scheduling tasks, reduce manual errors and improve overall efficiency
  • Create contingency plans to address sudden staffing changes due to absences, high demand periods or unforeseen events
  • Provide recommendations on staffing adjustments, overtime, and other real-time strategies to maintain service levels
  • Develop and manage workforce schedules and capacity plans to ensure appropriate coverage for inbound calling, outbound calling, follow-ups, consent tasks, etc.
  • Monitor and optimize shift schedules to ensure adequate coverage across the day
  • Monitor real-time adherence and take proactive measures to address deviations from planned schedules
  • Ensure appropriate utilization of teammates during periods of low activity
  • Develop recommendations for resource reallocation, overtime management or hiring initiatives
  • Conduct regular monitoring and evaluation of performance metrics
  • Establish clear and actionable KPIs, such as: productivity per teammate, cost per hire, teammate utilization, cost per referral, cost per visit, ASA, AHT, etc.
  • Conduct deep-dive analyses to determine root cause of performance issues
  • Analyze call volume patterns, handle times, and other key performance indicators to optimize staffing levels
  • Provide weekly, monthly and quarterly reports tailored for different audiences (i.e: frontline teammates, supervisors, team leadership, executive leadership) with concise executive summaries that highlight key insights, risks and opportunities
  • Manage scheduling and capacity volume
  • Design and manage teammate scheduled to align with demand forecasts, ensuring optimal coverage and workload distribution
  • Identify opportunities for shift optimization and flexible staffing models to accommodate fluctuations in volume
  • Collaborate with functional leaders and Finance on hiring plans to meet business needs
  • Oversee workforce data analysis and process improvement strategies
  • Analyze workforce trends and provide actionable insights to Operations leaders on opportunities for efficiency improvements
  • Develop and maintain workforce dashboards, reports, and presentations to support operational decision-making
  • Leverage reporting from call systems and other business intelligence tools to drive data-driven workforce strategies
  • Utilize data visualization techniques to transform complex datasets into clear, compelling narratives that drive actionable insights
  • Provide training and support to Operations leaders on tools, methodologies, and processes
  • Prepare regular reports and presentations for Operations leaders to inform strategic and tactic decision-making

Project ManagementSQLBusiness IntelligenceData AnalysisHR ManagementOperations ManagementTableauCommunication SkillsAnalytical SkillsMicrosoft ExcelReportingData entryData visualizationProcess improvementData modelingPowerPoint

Posted about 11 hours ago
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