Senior Analytics Consultant - Remote, India or Poland

Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience. Minimum of 7+ years' experience in SaaS. Completion of 1+ AWS certification or related cloud experience, a plus. Experience in implementing MicroStrategy Reports, Dashboards, and Freeform SQL reports is a must. Strong working knowledge of SQL and ability to write and tune complex queries. Hands-on experience with RedShift is a plus. Linguistics, behavioral science background. Speech and Text skills with the ability to build frameworks to identify topic trends. Analytics skills with end-to-end data flow knowledge. Quality management skills including the ability to build frameworks, scoring mechanisms, and provide improvement recommendations. Strong interpersonal, verbal and written communication skills. Strong analytical and logical problem-solving approach. Adaptable individual who can create structure in ambiguous or rapidly changing environments. Highly self-motivated and able to work independently as well as provide direction to team.

Leverage analytics tools to derive business insights. Collaborate with clients and internal teams to analyze, design, and deliver innovative call center analytics solutions for various industries. Work closely with both IT and business clients to align business needs with technical capability and feasibility. Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack. Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings, playing a key role in client relations. Document best practices to increase our knowledge base.