APAC Renewals Senior Specialist
New
H
Hack The BoxCybersecurity SaaS
Location: Philippines
Fully remoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in contract renewals, account management, or B2B SaaS sales.
- Required Skills
- SalesforceHubSpotAccount Management
Requirements
- Have 4+ years of experience in contract renewals, account management, or B2B SaaS sales.
- Have experience managing full commercial cycles and negotiating multi-year agreements.
- Bring strong financial acumen and process management skills.
- Be able to confidently overcome customer objections.
- Be able to manage a high-volume pipeline proactively with minimal supervision.
- Manage deadlines and schedule effectively in a remote environment.
- Have strong attention to detail and a willingness to contribute ideas for improving renewal procedures.
- Experience with CRM or Customer Success tools such as HubSpot, ChurnZero, or Salesforce is an asset.
Responsibilities
- Own the renewal process for a portfolio of APAC customers and serve as their contact for commercial matters related to annual subscriptions.
- Research customer contracts and purchasing history to prepare timely renewal proposals.
- Guide customers through the renewal cycle and track purchase orders and payments.
- Build relationships with customer budget holders and procurement teams, as well as regional distributors and resellers.
- Present the value of HTB products, align proposals with customer business requirements, and overcome objections.
- Collaborate with internal stakeholders across global time zones to improve workflows and manage the renewal pipeline.
- Forecast and track account-based metrics, including renewal close probability and on-time renewal rate.
- Maintain customer renewal information, pipeline status, and reports in HubSpot and ChurnZero.
- Develop product expertise to support renewals and identify upsell opportunities.
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