Sales & Operations Specialist, RC Capital
New
R
RevenueCatFintech, payments
Location: Americas; Secondary Locations: EMEA; Workplace: Remote, Working hours that meaningfully overlap with US time zonesFull-TimeMiddle
Salary$167K; $167K • Offers Equity
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Job Details
- Experience
- 4+ years in a high-ownership, customer-facing commercial or operations role; 1-2 years of marketing or growth experience
- Required Skills
- Artificial IntelligenceAccount ManagementCRM
Requirements
- Bring 4+ years of experience in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations.
- Demonstrate a track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through.
- Have experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected.
- Bring 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach.
- Apply sound operational judgment: clarify ownership, define next steps, document decisions, follow policies, and recognize when specialist review is needed.
- Use CRM, support, and analytics tools to diagnose funnel or portfolio performance and recommend action.
- Have practical experience improving workflows with automation and AI, including judgment about customer-experience and risk tradeoffs.
- Communicate effectively with prospects, customers, executives, and cross-functional partners.
- Be comfortable working autonomously amid ambiguity on a small team.
- Work hours that meaningfully overlap with US time zones.
Responsibilities
- Manage inbound and targeted outbound opportunities, conduct discovery, assess fit, coordinate screening, address objections, and guide suitable prospects to a decision.
- Lead approved customers through onboarding and activation, ensuring they understand how to use Early Payouts.
- Serve as a customer point of contact for questions, disputes, and operational issues, coordinating with Support and specialist teams through resolution.
- Apply customer, fraud, and risk policies; investigate issues, document decisions, monitor patterns, and escalate exceptions or high-impact decisions.
- Track pipeline, onboarding, support demand, usage, and portfolio health, and recommend actions based on lifecycle performance data.
- Share structured customer insights with Product to inform roadmaps.
- Improve CRM, support workflows, handoffs, reporting, documentation, and automation, using AI thoughtfully without weakening controls or customer trust.
- Partner with Marketing on acquisition and lifecycle experiments, campaign execution, competitive analysis, and demand-driving content.
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