IT Helpdesk Specialist (Temp)
New
H
HatchSleep wellness
Location: Remote (US), PST/PDT hours; starting by 10:00 AM ETContractJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in IT support or a related technical role
- Required Skills
- Slack
Requirements
- Have 2+ years of experience in IT support or a related technical role.
- Understand onboarding and offboarding processes and administrative access management.
- Be proficient in Google Workspace administration, Slack, password managers, and IAM best practices.
- Have experience troubleshooting Mac, Windows, iOS, and Android devices.
- Have experience with an MDM; Mosyle or Jamf is preferred.
- Have experience with an ITSM or ticketing tool; Freshservice is preferred.
- Have experience reviewing, auditing, and managing SaaS applications, licenses, and assets.
- Maintain organized and thorough documentation.
- Work independently in a remote environment and use good judgment about when to escalate.
- Work Monday–Friday, 40 hours per week, starting by 10:00 AM ET, during the approximately 21-week contract.
Responsibilities
- Provide Help Desk support for password resets, 2FA, software access, and Mac, Windows, iOS, and Android troubleshooting.
- Handle licensing and IAM permission escalation requests and document issues in Freshservice.
- Support employees and third-party vendors with access and account issues, including white-glove executive support.
- Provision email and SaaS access for onboarding, coordinate with people managers, and revoke access on employees’ last day.
- Audit SaaS tools and systems, maintain software license pools, and track subscription renewals.
- Maintain email distribution lists and configure routing, auto-forwards, and address maps.
- Create and maintain Tier 1 IT documentation and knowledge base articles; keep asset records current.
- Help coordinate device shipping, receiving, and repairs when needed.
- Track monthly IT credit card spend, file purchase records, and submit monthly reports.
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