Bilingual Healthcare Telesales (Enrollment Specialist)
New
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Daymark HealthOncology healthcare
Remote (Nevada); This role is fully remote but candidates must be based within PST or MST., PST or MST; Mon-Fri, 8:30 AM to 5 PM PST with flexibility for evening or weekend coverage.Full-TimeMiddle
SalaryBase + commission structure. We anticipate the base to be approximately $60,000 to $70,000 (depending on location & experience) with an opportunity for on target earnings of $15,000, should you hit performance and enrollment targets.
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Job Details
- Languages
- Fluency in Spanish.
- Experience
- 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume
- Required Skills
- SalesforceGoogle WorkspaceSlack
Requirements
- Have 3+ years of experience in enrollment, patient outreach, a call center, or an SDR role with high phone volume.
- Be fluent in Spanish.
- Have experience documenting in a CRM such as Salesforce.
- Know how to use Slack, Salesforce, Zoom, Google Suite, and EHRs.
- Adapt to new systems and workflows.
- Communicate clearly and professionally in writing and speech, tailoring communication to the audience and situation.
- Patient-facing roles require Basic Life Support (BLS) certification and compliance with Daymark's Employee Vaccination and Testing policy.
- Work Monday through Friday, 8:30 AM to 5 PM PST, with flexibility for evening or weekend coverage.
Responsibilities
- Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
- Guide patients through the enrollment process and surface their goals and concerns to help tailor support.
- Respond to inbound communications, triage requests, and connect patients with the right team members.
- Obtain patient consent and complete enrollment surveys.
- Escalate urgent needs to clinical teams.
- Share feedback with internal teams about patient and provider needs, referral trends, and barriers to access.
- Work a structured schedule with coverage to ensure patient access.
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