Enrollment Specialist

New

To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs., 9:00am–5:30pm EST, Monday through FridayFull-TimeJunior

Salary$24.03/hour. Bonus potential: Up to $833 per month (up to $10,000 annually) for exceptional performance.

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Job Details

Experience: Recent college graduates with 1+ years of experience in a fast-paced environment.
Required Skills: DocumentationGoogle WorkspaceSlackActive listening

Requirements

Have experience in sales, including building trust, listening, and overcoming objections; alternatively, be a recent college graduate with 1+ years of experience in a fast-paced environment.
Experience in a healthcare environment, startup, or sales capacity is a bonus.
Have experience working with Zoom, Google Suite, and Slack.
Be comfortable learning new technologies with minimal guidance.
Be able to work in a private, quiet, and secure environment throughout scheduled shifts.
Have reliable high-speed internet and the ability to check or verify it before joining.
Be able to follow care team policies, procedures, escalation pathways, communication practices, and documentation standards.
Be available for the 9:00am–5:30pm EST, Monday through Friday shift.

Responsibilities

Make outbound calls to prospective members, typically around 80–100 calls each day depending on assignment.
Listen to members, understand their needs, and build trusting relationships.
Explain Thyme Care’s program and services to members and caregivers.
Encourage eligible members to enroll in the program.
Obtain member consent and conduct enrollment surveys.
Document member needs and preferences.
Identify and escalate urgent member needs using care team procedures.
Participate in coaching and development sessions and apply feedback to meet quality and productivity goals.

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