- Engage members by phone, text, and email throughout their cancer journey.
- Identify changes in members’ health and social needs and discuss their goals and values.
- Assess the urgency and root cause of member needs and determine appropriate next steps.
- Connect members with Thyme Care nurses and providers, healthcare providers, and community resources.
- Research resources such as transportation, financial grants, emotional support, and insurance-provided benefits.
- Support advanced care planning and coordinate care, including telehealth visits.
- Escalate clinical symptoms to clinical teams.
- Document member interactions and coordinate support with an interdisciplinary healthcare team.
Google WorkspaceSlackEHR