- Make outbound calls to prospective members, typically around 80–100 calls each day depending on assignment.
- Listen to members, understand their needs, and build trusting relationships.
- Explain Thyme Care’s program and services to members and caregivers.
- Encourage eligible members to enroll in the program.
- Obtain member consent and conduct enrollment surveys.
- Document member needs and preferences.
- Identify and escalate urgent member needs using care team procedures.
- Participate in coaching and development sessions and apply feedback to meet quality and productivity goals.
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