- Conduct Enrollment Specialist call audits and validate QA Coordinator evaluations for accuracy and consistency.
- Lead regular calibration sessions with QA Coordinators and Enrollment Team Leads to ensure shared expectations.
- Analyze QA data using spreadsheets to identify trends, outliers, risks, and improvement opportunities.
- Recommend updates to QA rubrics, processes, frameworks, and tools to drive operational excellence.
- Partner cross-functionally with Analytics and Enrollment leadership to translate QA insights into coaching and training improvements.
- Train, test, and optimize the company's AI-powered QA platform to ensure reliable and actionable insights.
Artificial IntelligenceData AnalysisCoaching+2 more