Product Support Specialist
New
P
PetDeskPet care software
United States, Tuesday - Saturday, 9am - 6pm Eastern TimeFull-TimeJunior
Salary20 - 22 USD per hour
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Job Details
- Experience
- 1-2 years of professional experience in a technical support or client services role
- Required Skills
- AndroidSalesforceJiraGoogle WorkspaceSlackZendeskiOSTechnical support
Requirements
- Have 1-2 years of professional experience in technical support or client services.
- Have experience troubleshooting SaaS-based applications.
- Have experience troubleshooting iOS and Android mobile apps.
- Demonstrate strong communication and interpersonal skills.
- Prioritize and manage phone calls, live chats, and support tickets simultaneously.
- Solve problems and communicate complex issues concisely.
- Zendesk, Jira, Google Suite, Salesforce, and Slack experience is preferred.
Responsibilities
- Investigate and resolve support tickets, communicate action items and resolutions to end users, and ensure customer satisfaction.
- Intake and manage a queue of inquiries and technical issues using a support ticketing system.
- Investigate and solve technical issues and answer product how-to questions.
- Advocate for customers internally by influencing product changes and ensuring bug fixes are resolved.
- Build knowledge of PetDesk Communications and Direct Booking products and the pet care industry.
- Collaborate with teammates and internal teams to investigate complex issues and meet quality standards.
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