Dental Virtual Assistant
New
H
HireHawkDental healthcare
Nicaragua. Honduras. El Salvador. Ecuador. Colombia, 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM Pacific TimeContract
Salary1,000 - 1,300 USD per month
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Job Details
- Languages
- Fluent spoken English and Spanish
- Required Skills
- HIPAA
Requirements
- Speak English and Spanish fluently and communicate clearly, professionally, and empathetically with patients.
- Have experience in a dental, medical, patient coordination, reception, virtual assistant, or healthcare administrative environment.
- Be confident performing high-volume outbound calls throughout the workday.
- Have experience scheduling patient appointments and maintaining accurate follow-up records.
- Pay close attention to detail when documenting patient conversations, insurance information, and scheduling updates.
- Handle confidential patient information appropriately and follow HIPAA requirements.
- Have hands-on experience with dental insurance verification, eligibility checks, and benefit confirmation.
- Have experience with outbound lead follow-up, appointment setting, or remote support for a U.S.-based dental or medical practice.
- Familiarity with dental practice management software is preferred.
- Experience with RingCentral or another web-based VoIP phone system is preferred.
Responsibilities
- Manage outbound calls for patient recalls, appointment confirmations, postoperative follow-ups, and other priority outreach.
- Verify dental insurance eligibility and coverage by contacting insurance providers and patients as needed.
- Collect missing or incomplete insurance information and maintain accurate patient records.
- Re-engage patients due or overdue for six-month checkups and cleanings and schedule appointments.
- Coordinate accurate appointment scheduling across both dental office locations.
- Complete postoperative care calls, document patient feedback, and escalate clinical concerns to the dental team.
- Record call notes, insurance verification results, appointment updates, and follow-up information in practice systems.
- Track outbound call activity, talk time, completed follow-ups, and other performance expectations.
- Coordinate patient communication with office managers and administrative staff.
- Follow up with prospective patients from Meta/Facebook campaigns and help convert interested leads into attended appointments.
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