Medical Virtual Assistant - Administrative & Patient Support
4
417 Sports MedicineOrthopedics and sports medicine
Workable workplace: remote; Workable locations: El Salvador. Colombia. Nicaragua. Honduras. Bolivia, Plurinational State of. Guatemala, Monday – Friday, 9:00 AM – 5:00 PM CST (Central Standard Time)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent English; flawless verbal and written English skills
- Experience
- 2+ Years Healthcare Experience
- Required Skills
- HIPAA
Requirements
- Have 2+ years of healthcare experience in a medical office, clinic, or healthcare administrative environment.
- Have fluent verbal and written English skills, a clear, accent-neutral phone presence, and high listening comprehension.
- Have demonstrated experience processing insurance prior authorizations for medical procedures and managing outgoing specialty referrals.
- Have working knowledge of EMR platforms, practice management systems, email tools, and web portals.
- Understand HIPAA privacy rules, medical terminology, and patient confidentiality standards.
- Maintain a private, quiet home office with a lockable door.
- Have a high-performance PC or Mac, high-speed primary internet, backup internet and power solutions, and a noise-canceling headset.
- Preferred: 1+ year of orthopedic or sports medicine experience, including familiarity with musculoskeletal terminology, diagnostic imaging orders, and orthopedic workflows.
- Preferred: Hands-on experience with AdvancedMD for scheduling, charting, and administrative workflows.
Responsibilities
- Answer inbound patient calls, address non-clinical questions about practice policies and appointments, and route clinical concerns to medical staff.
- Place outbound follow-up calls to patients and insurance carriers, and process daily voicemails.
- Collect clinical notes, submit and track prior authorization requests for diagnostic imaging and orthopedic procedures, obtain approval numbers, and document outcomes in AdvancedMD.
- Prepare, transmit, and track referrals to physical therapy providers, imaging centers, and external specialists, verifying receipt.
- Schedule and reschedule patient consultations and follow-up visits in AdvancedMD according to clinical protocols.
- Verify patient consultations and update patient demographics while balancing provider calendars.
- Monitor the general informational email inbox and respond to administrative inquiries.
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