Bilingual Virtual Assistant – Medical Practice
New
A
Assist WorldMedical practice
Listing location: South Africa / Argentina / ColombiaPart-TimeMiddle
Salary300 - 400 USD per month
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Job Details
- Languages
- Bilingual: fluent in English and Spanish strongly preferred
- Experience
- Minimum 3–4 years of relevant experience (medical office, patient-facing, or virtual assistant experience)
- Required Skills
- HIPAA
Requirements
- Have a minimum of 3–4 years of relevant experience in a medical office, patient-facing role, or virtual assistant role.
- Be fluent in English and Spanish; bilingual fluency is strongly preferred.
- Be HIPAA certified.
- Be comfortable using VoIP or phone systems such as QUO/OpenPhone.
- Be comfortable using standard email platforms.
- Show strong attention to detail and discretion when handling sensitive medical information.
- Be reliable and self-directed, and be comfortable working independently with light day-to-day oversight.
Responsibilities
- Answer patient calls through the practice’s VoIP line about medication refills, scheduling, and general inquiries.
- Relay medication refill requests to the client for personal review and sign-off; do not send refills directly.
- Monitor and manage the practice email inbox, including incoming medical-record faxes and website-submitted new-patient inquiries.
- Inform prospective new patients that the practice has a temporary waitlist and is not currently scheduling new appointments.
- Assist existing patients with questions about upcoming scheduled visits.
- Communicate with the client as needed via WhatsApp, iMessage, or Zoom.
- Document and maintain SOPs during the practice’s transition to a cash-based model.
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