Medical Virtual Assistant
New
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SurHealthcare administration
Nicaragua. Honduras. Colombia. Guatemala. Peru. Bolivia, Plurinational State of, US business hours, including Eastern, Central, or Pacific Time, depending on the assigned client.ContractJunior
Salary6 USD per hour
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Job Details
- Languages
- Fluency in English and Spanish
- Experience
- Preferred: 1-2 years of experience supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operations.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceHIPAA
Requirements
- Fluency in English and Spanish, with strong verbal and written communication skills.
- Previous experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or another relevant customer-facing role.
- Strong phone-handling skills for frequent inbound and outbound calls.
- Organizational skills, attention to detail, and ability to manage multiple responsibilities accurately.
- Computer literacy and proficiency with Google Workspace, Microsoft Office, or similar business applications.
- Ability to learn systems, follow procedures, and handle confidential patient information responsibly.
- Ability to work independently in a fully remote environment.
- Flexibility to work US business hours, including Eastern, Central, or Pacific Time, depending on the assigned client.
- Access to a reliable computer, high-speed internet, suitable home workspace, and required backup equipment and connectivity.
- Preferred: 1-2 years supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operations.
- Preferred: Familiarity with medical terminology, patient scheduling, insurance verification, or medical office workflows.
- Preferred: Experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen.
- Preferred: Healthcare-related education or knowledge of HIPAA regulations or existing HIPAA certification.
Responsibilities
- Handle inbound and outbound calls with patients, healthcare providers, and insurance companies.
- Schedule, confirm, and coordinate patient appointments and maintain calendars and medical office records.
- Access and update patient information in EMR/EHR systems while maintaining accuracy and confidentiality.
- Assist with insurance eligibility verification, coverage inquiries, and patient information validation.
- Support patient intake, admissions, and front-desk operations.
- Route patient questions, requests, and relevant information to the appropriate healthcare teams.
- Perform data entry, email management, record maintenance, and documentation.
- Communicate with English- and Spanish-speaking patients, adapting communication to their needs.
- Follow healthcare procedures, patient privacy standards, and HIPAA requirements.
- Maintain attendance, productivity, and service quality while meeting assigned US client working hours.
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