Bilingual Healthcare Virtual Assistant – Medical Spa
New
S
SnappyCXHealthcare / Medical Aesthetics
Location: bogota, CO; Fully RemotePart-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Spanish speaking; strong spoken and written English communication skills.
- Experience
- At least 3years of experience as a Healthcare VA, Medical Virtual Assistant, Medical Receptionist, or in a similar healthcare administrative role.
- Required Skills
- Customer service
Requirements
- Have at least 3 years of experience as a Healthcare VA, Medical Virtual Assistant, Medical Receptionist, or in a similar healthcare administrative role.
- Have experience in a medical spa, aesthetics clinic, dermatology practice, wellness center, or related healthcare setting.
- Have hands-on experience using Weave.
- Have strong spoken and written English communication skills.
- Have experience handling appointment scheduling, phone calls, emails, and patient inquiries.
- Be familiar with deposits, payment coordination, and patient follow-ups.
- Have strong customer service and sales skills.
- Have critical-thinking, problem-solving, and organizational abilities.
- Be able to work independently, take initiative, and manage responsibilities with minimal supervision.
Responsibilities
- Schedule and manage patient appointments, including confirmations and rescheduling.
- Manage incoming emails, phone calls, and other patient communications.
- Respond to patient inquiries professionally and provide accurate information about services.
- Handle appointment deposits, payment-related coordination, and follow-ups.
- Follow up with prospective and existing patients to support appointment bookings and retention.
- Assist with sales-related activities, including service inquiries and patient conversion.
- Maintain accurate patient records and update relevant systems.
- Handle general administrative tasks to support the medical spa's operations.
- Maintain patient confidentiality and adhere to applicable healthcare privacy requirements.
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