Healthcare Virtual Assistant - Mexico
Mexico, LATAMEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationCompliance
Requirements
- Bachelor's degree in medical fields or the pharmaceutical-related industry.
- At least 1 year experience as a Medical Virtual Assistant.
- Excellent English communication skills both written and verbal (At least C1 level).
- Solid understanding of medical terminologies and practices.
- Proficient in EHR/EMR systems and ability to troubleshoot common technical issues.
- Understanding of healthcare privacy regulations.
- Strong interpersonal skills.
- Solid organizational and time management skills with keen attention to details.
- Tech savvy; familiar with current technologies such as desktop sharing, cloud services, and VoIP.
- Able to work on a graveyard shift.
Responsibilities
- Document new patient and referral intake.
- Manage appointment bookings, cancellations, and rescheduling.
- Input patient information and medical records into EMR/EHR systems.
- Assist with processing insurance claims and verifying insurance information.
- Respond to patient inquiries and direct them to appropriate professionals.
- Analyze healthcare data and prepare reports.
- Ensure HIPAA compliance and maintain patient confidentiality.
- Coordinate sending medical records as directed.
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