Healthcare Virtual Assistant - Mexico
Company:
Location:Mexico, LATAM
Languages:English
Seniority level:Entry, At least 1 year
Experience:At least 1 year
Skills:
Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationCompliance
Requirements:
Bachelor's degree in medical fields or the pharmaceutical-related industry. At least 1 year experience as a Medical Virtual Assistant. Excellent English communication skills both written and verbal (At least C1 level). Solid understanding of medical terminologies and practices. Proficient in EHR/EMR systems and ability to troubleshoot common technical issues. Understanding of healthcare privacy regulations. Strong interpersonal skills. Solid organizational and time management skills with keen attention to details. Tech savvy; familiar with current technologies such as desktop sharing, cloud services, and VoIP. Able to work on a graveyard shift.
Responsibilities:
Document new patient and referral intake. Manage appointment bookings, cancellations, and rescheduling. Input patient information and medical records into EMR/EHR systems. Assist with processing insurance claims and verifying insurance information. Respond to patient inquiries and direct them to appropriate professionals. Analyze healthcare data and prepare reports. Ensure HIPAA compliance and maintain patient confidentiality. Coordinate sending medical records as directed.
