Dental Patient Coordinator (Virtual Receptionist)

New

Preferred Candidate Location: El Salvador, Honduras, Colombia, Guatemala, and Philippines, 8:00 AM to 5:00 PM Pacific TimeContract

Salary6 - 7 USD per hour

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Job Details

Languages: Must be proficient in speaking and writing clear, professional English. Spanish-English bilingual proficiency is highly preferred but not required.
Required Skills: SlackHIPAA

Have relevant experience in dental or healthcare administrative support.
Have hands-on knowledge and experience verifying U.S. healthcare or dental insurance eligibility, benefits, and coverage.
Have experience handling inbound patient calls in a dental or healthcare environment.
Demonstrate clear, professional spoken and written English.
Be available to work full-time Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time.
Be dependable, responsive, organized, and able to manage responsibilities independently with minimal supervision.
Have a reliable laptop or desktop computer and stable high-speed internet of at least 25 Mbps.
Have a noise-canceling headset, working webcam, and quiet, professional workspace.
Be available for video meetings with camera on when required.
Submit an NBI Clearance and/or Local Police Clearance, or applicable local police clearance, before onboarding.
Spanish-English bilingual proficiency is highly preferred but not required.
Experience with Archy or similar dental practice management software and Slack or similar team communication platforms is preferred.

Answer incoming patient calls, provide phone coverage during practice hours and designated closed periods, and respond to patient inquiries.
Document patient communications, requests, messages, and follow-up actions; prioritize urgent inquiries and escalate concerns.
Verify patient dental insurance information, eligibility, benefits, and coverage.
Contact U.S. insurance companies to confirm coverage and clarify insurance questions.
Review insurance information for accuracy, identify missing or outdated details, and document verification results.
Schedule, confirm, reschedule, and manage patient appointments and verify patient information.
Maintain accurate patient records, call documentation, insurance details, and scheduling information.
Coordinate with the dentist and in-office staff about patient inquiries, insurance findings, and pending tasks.
Use practice management and team communication platforms and follow practice procedures, confidentiality standards, and HIPAA requirements.

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