Engagement Coordinator
New
A
AbstraHealthcare
Latam, 100% remote, Working hours are based on the US Central or Eastern Time Zone.ContractEntry
Salary not disclosed
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Job Details
- Languages
- Strong English communication skills.
- Experience
- 1+ year of customer service, scheduling, or coordination experience.
- Required Skills
- Problem SolvingCustomer serviceTime ManagementHIPAACRM
Requirements
- Have 1+ year of customer service, scheduling, or coordination experience.
- Have experience handling phone interactions.
- Demonstrate strong English communication skills.
- Have strong organization and time management skills.
- Work efficiently in a fast-paced environment.
- Be proficient with scheduling, CRM, or similar tools.
- Demonstrate strong problem-solving and customer service skills.
- Have a high school diploma.
- Healthcare or patient services experience is preferred.
- A degree is a plus.
- Clinical or medical experience is a plus.
Responsibilities
- Serve as the primary patient contact via phone, email, and messaging.
- Schedule, reschedule, cancel, and confirm appointments.
- Handle high-volume inbound and outbound calls professionally.
- Provide appointment and service information to patients.
- Ensure HIPAA-compliant communications.
- Maintain accurate patient records and scheduling systems.
- Coordinate with providers and internal teams on scheduling.
- Resolve scheduling issues and patient inquiries promptly.
- Document patient interactions in company systems.
- Support patient engagement and satisfaction initiatives.
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